Problem in Intune data protection policy when External Keyboard is connected

Anonymous
2022-11-16T01:44:43.47+00:00

Our app is protected by Intune protection and configuration policies.
The app displays the files in the folder and opens the file in their respective applications like word document in word or any other managed application.
But when an external keyboard is connected to an ipad, then the the file is not opening in any of the policy managed applications.
This is occurring in ipad when connected with external keyboard. when keyboard is disconnected, the files are opening. or when the keyboard is given full accessibility then the files are opening.
In intune policies, there is an option available for third party keyboards. But there is no support policies for external keyboards.

Please help on this issue.

Microsoft Security | Intune | Application management
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  1. Crystal-MSFT 53,981 Reputation points Microsoft External Staff
    2022-11-16T05:11:21.717+00:00

    @Anonymous , Based on my research, I find we need to turn on Full Keyboard Access when we want to control iPad with an external keyboard.
    https://support.apple.com/en-sg/guide/ipad/ipad424a3e13/ipados
    Note: Non-Microsoft link, just for the reference.

    From your description, I know when we grant full accessibility, the files can open. I think Full Keyboard Access is a necessary step when we want to use external keyboard.

    In Intune app protection policy, currently, there's only option to allow third party keyboard. In the setting description, it seems the Intune APP SDK instructs the OS to load keyboard extensions/ third party keyboards while company data is actively being used in the app. We can set it as allow to see if the external keyboard can work.
    https://techcommunity.microsoft.com/t5/intune-customer-success/updated-known-issue-third-party-keyboards-are-not-blocked-in-ios/ba-p/339486

    If there's any update, feel free to let u know.


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