Error 0x204:We couldn't connect to the remote PC. Make sure the PC is turned on and connected to the network, and that remote access is enabled.

asked 2020-09-27T19:56:25.07+00:00
Larraga, Maria L 21 Reputation points

I keep getting error 0x204 while trying to connect to my lab/PC using Microsoft Remote Desktop on my Mac OS Catalina (v. 10.12.7). I've tried just about everything to get it to work but I'm running out of ideas. Can anyone please help?

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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  1. answered 2020-09-28T01:45:03.707+00:00
    Jenny Yan-MSFT 9,196 Reputation points

    Hi,
    Thanks for posting in our Q&A forum. Form the error message itself, it indicated the problem was related to the target computer.

    1.Have you ever managed to remote from mac to the lab?

    2.Please follow the steps below to enable remote access in the target computer
    Remote Desktop - Allow access to your PC
    https://learn.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-allow-access
    Remote Desktop - Allow access to your PC from outside your PC's network
    https://learn.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-allow-outside-access

    3.Try the latest version of remote desktop client for mac or the beta version.
    28370-image.png

    https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac

    Hope this helps and please help to accept as Answer if the response is useful.

    Thanks,
    Jenny

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