Microsoft Authenticator Backup

Question

I am preparing to back up my Microsoft Authenticator data before switching to a new phone.

We use Microsoft 365 for work, and I use the Microsoft Authenticator for MFA for work-related authentication tasks.

When I turn on cloud backup, authenticator wants me to use my personal Microsoft account for the backup and does not seem to give me the option to use my work 365 account, which is what I would prefer to use.

Any ideas how I go about using my work 365 account as the Recovery account?

Answer 1

The recovery account will always be a personal account so no worries with that. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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