Outlook rule issue

Question

Outlook rule issue

Domagoj Novak 586

Hello,

I have an user with Outlook rule issues. Rules are configured in a way to move e-mails from inbox to a different folder. The problem is that the e-mail in the Inbox remains and it basically just copies this e-mail to the folder (instead of moving).

The view is the same in OWA, but if the rule is configured in OWA it works properly and moves the e-mail. Outlook is working in Online mode.

I tried everything I can think of and even whole Office suite was reinstalled since profile recreation/rule recreation didn't work in the first place.
It is an Exchange Hybrid environment and the mailbox is in o365.

Does anyone have any idea what could be the issue here?

Kind regards,
Domagoj

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Answer 1

ChristyZhang-MSFT 26,121 Microsoft External Staff

Hi @Domagoj Novak ,

Welcome to our forum!

What exact rule did you create?

Based on my test, the below rule is useful to move the emails themselves instead of their copies in Inbox folder to another folder. Please refer to it:

Hope to help you!

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ChristyZhang-MSFT 26,121 Reputation points Microsoft External Staff

2022-11-21T06:17:40.113+00:00

Hi @Domagoj Novak ,

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.
Domagoj Novak 586 Reputation points

2022-11-21T09:46:04.137+00:00

The rule that is created is doing move to action to a separate folder - inbox -> xyz folder. Other than that it has a setting to stop processing other rules. The issue is, like specified intially, that the rule does not perform move action. The email remains in inbox and it is also copied in the xyz folder.
ChristyZhang-MSFT 26,121 Reputation points Microsoft External Staff

2022-11-22T02:26:47.927+00:00

Hi @Domagoj Novak ,

Thanks for your reply!

Please check whether you have mistakenly selected "move a copy to the specified folder" as shown in the image below instead of "move it to the specified folder" in the rule.

If you do select "move a copy to the specified folder", please change it to "move it to the specified folder". If the rule you created is indeed the same as in my last reply, but the rule does not work correctly, please try to log into your web email to create the same rule to check if it works.
ChristyZhang-MSFT 26,121 Reputation points Microsoft External Staff

2022-11-25T05:33:04.65+00:00

Hi @Domagoj Novak ,

It has been a while and I am writing to see how things are going on with this issue. Have you had a chance to check the replies provided? Any update would be appreciated.

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Outlook rule issue

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