25,147 questions
Hi @Kristof Van Woensel , have you seen this thread? It's a similar issue that may apply to yours as well. Please let me know if this fixes it. If not I can help you further!
Best,
James
SSPR Login screen button
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 14.000000000000002%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKV%3C/text%3E%3C/svg%3E)
Kristof Van Woensel
41
Reputation points
I activated the self service password reset service through intune, with writeback to AD.
The password reset works fine online, but not on the login screen.
When I click the 'Reset password' button, nothing happens and I get error message ""Something went wrong. Please, try again later."
When I then log in with my user credentials, suddenly the reset page does open.
Is there any logging on events of the reset button? It seems defaultuser doesn't have the appropriate rights to perform the action.
Edit: We don't use proxy servers and I disabled my antivirus software.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
{count} votes
-
James Hamil 27,221 Reputation points Microsoft Employee Moderator2022-11-21T20:38:10.913+00:00 Hi @Kristof Van Woensel , what docs or tutorials are you following to set this up?
-
Kristof Van Woensel 41 Reputation points
2022-11-22T13:55:38.997+00:00 I followed this guide.
Sign in to comment
2 answers
Sort by: Most helpful
-
James Hamil 27,221 Reputation points Microsoft Employee Moderator
2022-11-22T20:29:30.66+00:00 -
Kristof Van Woensel 41 Reputation points
2022-11-23T08:35:18.98+00:00 Thanks for the suggestion, our "dontdisplaylastusername" has always been disabled.
Sign in to comment -
-
Kristof Van Woensel 41 Reputation points
2022-12-06T17:46:07.383+00:00 @James Hamil any other thoughts?
-
James Hamil 27,221 Reputation points Microsoft Employee Moderator
2023-01-04T00:55:22.943+00:00 Hi @Kristof Van Woensel , so sorry for the delay in response. I would recommend audit logs for SSPR to see what the culprit is. If this doesn't help you find a solution, shoot me an email at azcommunity@microsoft.com with your subscription ID and I'll get you a free support ticket so we can look at your environment.
Best,
James
Sign in to comment -