long delay when connecting to Teams calls

Question

Hello

Please i need your help on this issue.

Would you kindly be able to assist this issue we have with Microsoft Teams.

We have one of our user who is having a problem with Microsoft Teams.

I connected previously and ran a reinstall of the Teams application and I cleared the app data cache within the application which appeared to fix the problem.

I ran all windows updates, and everything appears to be in order however there is a long delay when connecting.

When researching I did see an article relating to internet connection speed however, this user has a quick connection.

Any assistance or suggestion would be greatly appreciated.

Answer 1

Hi @Iniobong Nkanga

Based on your description, we recommend that you use Call Analytics and Call Quality Dashboard to find and troubleshoot calling issues during ongoing operations. Both tools are located in

the Teams admin center. You could troubleshoot user calls as follows.

1. Open the Teams admin center (https://admin.teams.microsoft.com) and sign in with your Teams communications support or Teams Administrator credentials.
2. On the Dashboard, in User Search, start typing either the name or SIP address of the user whose calls you want to troubleshoot, or select View users to see a list of users.
3. Select the user from the list.
4. Select Call history, and then select the call or meeting that you want to troubleshoot.
5. Select the Advanced tab, and then look for yellow and red items which indicate poor call quality or connection problems.

For more details about call quality for Microsoft Teams, you could refer to: https://learn.microsoft.com/en-us/microsoftteams/monitor-call-quality-qos

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Answer 2

I suggest you try and connect on a call from the Web app on your browser once. In case the device is registered to the school or work account, try removing the account from the account manager. This sometimes help.