Unable to print from Remote App on AVD. However, printer redirection is in place

Question

Hello All,

We have published an inbuilt remote app and the host pool RDP properties has the printer redirection enabled. However, when we click on the print icon on inbuilt app, it opens up the save PDF window. This is a new AVD setup and the printer hasn't worked. Any help would be really appreciated! Thanks in advance.

Answer 1

Update from the Cx [11/29]: Yes, Printer redirection works only on the AVD client and not the web version. We figured our issue was specific to the inbuilt app which was not connecting to the printer rather prompts to save as PDF.

Can you please check if the resolution shared in this post helps. It recommends uninstalling the Remote Desktop client from the local PC and downloading a 'new' RDP file from this web client: https://rdweb.wvd.microsoft.com/arm/webclient/index.html

Reference:
https://learn.microsoft.com/en-us/answers/questions/644285/azure-virtual-desktop-printer-redirection-not-work.html

You can also enable the Remote Desktop Virtual Printer in your remote session. When you print to this printer, a PDF file of your print job will be generated for you to download and print on your local device. To enable the Remote Desktop Virtual Printer, follow the steps here.

Related post : https://techcommunity.microsoft.com/t5/azure-virtual-desktop/printing-in-wvd/m-p/2682397/highlight/true#M7739
Let me know the results and I can further investigate. Thanks.