Azure subscriptions in same billing profile

Question

Hi,

I have two Azure subscriptions. Both are type: "Microsoft Customer Agreement". For both I am Billing account owner and I have a Global Admin account to manage all resources in the subscriptions.

My Azure Portal settings | Directories + subscriptions is correctly set to show all subscriptions by default.
Whenever I go to Azure > Cost Management + Billing > Azure subscriptions I only see one subscription which is my later added second subscription.
Whenever I go to Azure > Search: subscriptions > Subscriptions I do see both subscriptions.
Whenever I go to Azure > Cost Management + Billing > Billing profiles I only see one billing profile which is used for my later added second subscription.

I want to know why I only see 1 subscription in Azure > Cost Management + Billing > Azure subscriptions. The reason I'm asking this is because I want both subscriptions to appear on one invoice and to do so, unless I'm mistaken, I could presumably add all subscriptions to one billing profile but since both subscriptions don't show up in the appropriate menu's I cannot configure that.

Answer 1

Hi @First Last

Please open a billing support ticket at https://azure.microsoft.com/en-us/support/create-ticket to have this sorted out.

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If this is helpful please accept answer.

Answer 2

I figured it out (...i think).

I made a O365 tenant + Exchange Online instance when I was still new to O365 years ago. Purchased and setup everything with ******@mydomain.com. Later on, I started using Azure services too and created a subscription for that using the same ******@mydomain.com.
Figured later on that since I use ******@mydomain.com as mail account it's probably better security wise to create a separate Global Admin, ******@mydomain.com account and not use ******@mydomain.com to manage my O365 tenant/Azure.
Fast forward years later, I create a new, 2nd Azure subscription within my existing Azure environment and I use my later separated Global Admin account to create the 2nd subscription.
This results in two things:

• 1st subscription still has a billing account tied to ******@mydomain.com
• 2nd subscription has a billing account tied to ******@mydomain.com

This in turn results in some other conditions:

• Both subscriptions turn up in Azure > Search: subscriptions > Subscriptions (which is good) and both subscriptions are manageable within my existing Azure environment (also good).
• Both subscriptions don't show up simultaneously in Azure > Cost Management + Billing > Azure subscriptions. To manage the preferred subscription in the Billing section I have to log in to the portal with the mail address that has been used to create the subscription.

Very confusing but I think I can fix it by going to ******@mydomain.com > Azure > Cost Management + Billing > Azure subscriptions > Transfer billing ownership to ******@mydomain.com

Are my assumptions correct?

Answer 3

Hello,

I request you to engage Azure subscription and billing support team who'd be able to assist you further.

Please use the reference document section link to create Azure Subscription and billing request from Azure portal: https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request#go-to-help--support-from-the-global-header

Regards
Divya