MIM 2016 - AD Account Creation, Exchange Mailboxes and SN integration

Danno Bh 41 Reputation points

Hi All,

I've got a customer requirement to implement an identity solution which can do the following:

  1. Create new AD accounts based on a ServiceNow approval from line manager.

1b. The ability to create Azure AD accounts based on number 1.

1c. The ability to create Exchange mailboxes based on approvals.

  1. The ability to modify AD group memberships.
  2. The ability to update AD attributes in ServiceNow (e.g. extension attributes).

I've created AD accounts using MIM, but I'm not sure about the Exchange mailboxes and ServiceNow integration. I was hoping someone could give me some pointers/direction on how to achieve this.


Microsoft Identity Manager
Microsoft Identity Manager
A family of Microsoft products that manage a user's digital identity using identity synchronization, certificate management, and user provisioning.
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  1. JimmySalian-2011 31,901 Reputation points

    Hi Dan,

    Please check this and this, should help you to complete 1 and 2.

    I am not sure if you can acheive Mailbox creation with ServiceNow, for this you wll need to contact ServiceNow for some sort of API or middleware.

    Hope this helps.

    Please Accept the answer if the information helped you. This will help us and others in the community as well.

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  2. Danno Bh 41 Reputation points

    Hi Jimmy,
    I believe your link creates the SN account based on the Azure AD application configuration. What I'm looking for is the solution the other way around:

    Approval in ServiceNow --->creates AD account ---> syncs to Azure AD

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