AD Connect User Missing from Azure AD After Sync

rr-4098 586 Reputation points

We have a user who was recently created onprem. When I check the Sync Service Logs I do see the users was detected, and synced successfully, yet when I check Azure AD the user is not there.

Azure Active Directory
Azure Active Directory
An Azure enterprise identity service that provides single sign-on and multi-factor authentication.
14,739 questions
{count} votes

Accepted answer
  1. Sandeep G-MSFT 7,281 Reputation points Microsoft Employee


    You will have to first confirm if the object is in deleted container in Azure AD portal. You can confirm this by selecting Uses >> deleted users in Azure AD.
    If you find the user in deleted container, then you can check the deleted date time. Once you have the date and time you can check the Azure AD audit log to confirm who has deleted this user.

    In audit logs, if you see AD connect connector account as actor then it is proved that AD connect deleted this account.
    Now, to check why AD connect deleted this account you will have to troubleshoot this from AD connect side.

    You can first confirm if the OU to which user is part of, is in sync scope of AD connect. Post that you can search the user in metaverse search to start with.
    You can use below article to troubleshoot this further,

    Let me know if you have any further questions regarding this

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

    0 comments No comments

2 additional answers

Sort by: Most helpful
  1. JimmySalian-2011 31,901 Reputation points


    Can you check the deleted User objects and also check the AD Sync logs in the portal and it should point to you the errors or duplicate warnings.

    Check this object troubleshooting steps.

    Hope this helps.

    Please Accept the answer if the information helped you. This will help us and others in the community as well.

  2. Dillon Silzer 39,946 Reputation points

    Hi @rr-4098

    1) Use the following troubleshooting guide:

    Troubleshoot an object that is not synchronizing with Azure Active Directory

    2) If you make it through the guide and you still cannot get it to sync, open a case with Microsoft through:\~/supportRequest

    If this is helpful please accept answer.

    0 comments No comments