AD Connect User Missing from Azure AD After Sync

rr-4098 986 Reputation points
2022-11-19T05:10:10.267+00:00

We have a user who was recently created onprem. When I check the Sync Service Logs I do see the users was detected, and synced successfully, yet when I check Azure AD the user is not there.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Sandeep G-MSFT 13,981 Reputation points Microsoft Employee
    2022-11-20T04:17:53.27+00:00

    @rr-4098

    You will have to first confirm if the object is in deleted container in Azure AD portal. You can confirm this by selecting Uses >> deleted users in Azure AD.
    If you find the user in deleted container, then you can check the deleted date time. Once you have the date and time you can check the Azure AD audit log to confirm who has deleted this user.

    In audit logs, if you see AD connect connector account as actor then it is proved that AD connect deleted this account.
    Now, to check why AD connect deleted this account you will have to troubleshoot this from AD connect side.

    You can first confirm if the OU to which user is part of, is in sync scope of AD connect. Post that you can search the user in metaverse search to start with.
    You can use below article to troubleshoot this further,
    https://learn.microsoft.com/en-us/azure/active-directory/hybrid/tshoot-connect-object-not-syncing

    Let me know if you have any further questions regarding this

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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  1. JimmySalian-2011 41,891 Reputation points
    2022-11-19T14:51:14.29+00:00

    Hi,

    Can you check the deleted User objects and also check the AD Sync logs in the portal and it should point to you the errors or duplicate warnings.

    Check this object troubleshooting steps.

    Hope this helps.
    JS

    ==
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  2. Dillon Silzer 54,091 Reputation points
    2022-11-19T14:53:21.67+00:00

    Hi @rr-4098

    1) Use the following troubleshooting guide:

    Troubleshoot an object that is not synchronizing with Azure Active Directory

    https://learn.microsoft.com/en-us/azure/active-directory/hybrid/tshoot-connect-object-not-syncing

    2) If you make it through the guide and you still cannot get it to sync, open a case with Microsoft through:

    https://aad.portal.azure.com/#view/Microsoft_AAD_IAM/ActiveDirectoryMenuBlade/\~/supportRequest


    If this is helpful please accept answer.

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