Hi. Thank you for your question and reaching out.
Please try shutting down Snagit fully so that it is not running at all. Open your task manager (ctrl + alt + delete) and select the Processes tab. Verify that SnagPriv.exe, Snag32.exe, and SnagEditor.exe are not currently operating.
Please proceed as follows:
-to open the Run Window, press the R key while holding down the Windows key on your keyboard. To launch the Registry Editor, type regedit and click OK.
-browse to HKEY_CURRENT_USER\Software\TechSmith\Snagit\13\and Find ShrinkToFitNewDocuments and change that to 0 https://www.screencast.com/t/n95gFPe0eG
Check to see if it worked by reopening Snagit.
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