This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 41%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Recently replaced my iPhone and transferred all apps, but the Authenticator didnt load up nor do i have a back up. The old phone has been factory reset.
The only options to verify the account is by "Approve a request on my Microsoft Authenticator app" or "Use a verification code" both from the authenticator app.
I dont have the QR code to scan and dont have an Admin as its a single use account.
Hi Jade,
The process is restore the backup from cloud and if you do not have backup you will need to rrequest a reset for the MFA via your sevice desk.
Hope this helps.
JS
==
Please Accept the answer if the information helped you. This will help us and others in the community as well.
How do we create a back up of an account after the original phone account has been wiped?
I tried to Reregister MFA as administrator, but I am not able to login to the original account without Authenticator app working to login
If you can please assist, thanks
Hi Jade,
Sorry I missed that info in the original ques about factory reset, in this case you can only request via the support case or global numbers for assistance.
Hope this helps.
JS
==
Please Accept the answer if the information helped you. This will help us and others in the community as well.