new iPhone with no authenticator backup

Jade Harris 1 Reputation point
2022-11-21T09:33:34.017+00:00

Recently replaced my iPhone and transferred all apps, but the Authenticator didnt load up nor do i have a back up. The old phone has been factory reset.
The only options to verify the account is by "Approve a request on my Microsoft Authenticator app" or "Use a verification code" both from the authenticator app.
I dont have the QR code to scan and dont have an Admin as its a single use account.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. JimmySalian-2011 41,916 Reputation points
    2022-11-21T09:44:05.533+00:00

    Hi Jade,

    The process is restore the backup from cloud and if you do not have backup you will need to rrequest a reset for the MFA via your sevice desk.

    back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    howto-mfa-userdevicesettings

    Hope this helps.
    JS

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  2. Jade Harris 1 Reputation point
    2022-11-21T11:53:42.65+00:00

    How do we create a back up of an account after the original phone account has been wiped?

    I tried to Reregister MFA as administrator, but I am not able to login to the original account without Authenticator app working to login

    If you can please assist, thanks