new iPhone with no authenticator backup

Jade Harris 1 Reputation point

Recently replaced my iPhone and transferred all apps, but the Authenticator didnt load up nor do i have a back up. The old phone has been factory reset.
The only options to verify the account is by "Approve a request on my Microsoft Authenticator app" or "Use a verification code" both from the authenticator app.
I dont have the QR code to scan and dont have an Admin as its a single use account.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. JimmySalian-2011 31,901 Reputation points

    Hi Jade,

    The process is restore the backup from cloud and if you do not have backup you will need to rrequest a reset for the MFA via your sevice desk.



    Hope this helps.

    Please Accept the answer if the information helped you. This will help us and others in the community as well.

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  2. Jade Harris 1 Reputation point

    How do we create a back up of an account after the original phone account has been wiped?

    I tried to Reregister MFA as administrator, but I am not able to login to the original account without Authenticator app working to login

    If you can please assist, thanks