Microsoft Auth App doesn't recognize valid login email

Question

Trying to add my work account to the Microsoft Authentica app on my iPhone 7 and it says my work email is not valid.

Answer 1

Might check if it is an older account where a work and personal account share the same email address.
https://support.microsoft.com/en-us/office/which-account-do-you-want-to-use-2b5bbd7a-7df6-4283-beff-8015e28eb7b9

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 2

My work account and home account have two different emails and login info.

Answer 3

This morning I tried to add my account again in order to get the screen shot to share. The app behaved a different and asked my if the new account was work or home related before asking for my email address. It didn't ask that question yesterday. Today I entered in my work email and it accepted it. Not sure why the difference today. Maybe I was already login in under my home account yesterday? Not, sure be the issue resolved itself. Thanks

Answer 4

Just didn't see an Accept Answer button. Now I see it has appeared just below your first post. However, that post didn't resolve the issue really.