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Microsoft Auth App doesn't recognize valid login email

JD Blue2 21 Reputation points
2022-11-21T16:23:50.247+00:00

Trying to add my work account to the Microsoft Authentica app on my iPhone 7 and it says my work email is not valid.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Anonymous
    2022-11-21T16:30:53.763+00:00

    Might check if it is an older account where a work and personal account share the same email address.
    https://support.microsoft.com/en-us/office/which-account-do-you-want-to-use-2b5bbd7a-7df6-4283-beff-8015e28eb7b9

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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  1. JD Blue2 21 Reputation points
    2022-11-21T16:34:42.41+00:00

    My work account and home account have two different emails and login info.

  2. JD Blue2 21 Reputation points
    2022-11-22T15:19:26.493+00:00

    This morning I tried to add my account again in order to get the screen shot to share. The app behaved a different and asked my if the new account was work or home related before asking for my email address. It didn't ask that question yesterday. Today I entered in my work email and it accepted it. Not sure why the difference today. Maybe I was already login in under my home account yesterday? Not, sure be the issue resolved itself. Thanks

  3. JD Blue2 21 Reputation points
    2022-11-23T14:17:57.427+00:00

    Just didn't see an Accept Answer button. Now I see it has appeared just below your first post. However, that post didn't resolve the issue really.

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