Insufficient privileges to complete the operation.

Question

Hi!

I am having an issue trying to access both the Users blade as well as the Groups blade in Endpoint Manager. I am a global admin for the organization, but for some reason I am unable to view these blades. I have tried Chrome/Edge, Firefox browsers. I have signed out of everywhere through the security info section in mysignins.microsoft.com. I have cleared the browser cache/cookies and reauthenticated with Microsoft. I am still unable to gain access to those two blades in Endpoint Manager. Please let me know if anyone has any thoughts on how to fix this!

Thanks!
Keith

Answer 1

Thank you Crystal! I discovered that if I tried to launch the Endpoint Admin portal through MS 365 Admin, I was able to gain access to both the Users and Groups blades. I did notice the difference was the portal I was trying to use that was giving me an error was https://intune.microsoft.com/#home and the portal that launches from MS 365 Admin is https://endpoint.microsoft.com/?ref=AdminCenter#home. I guess that was the root cause of the authentication issue I was having.

Thanks!
Keith