Microsoft Partner Center
A Microsoft website for partners that provides access to product support, a partner community, and other partner services.
876 questions
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Did you get this fixed?
Lost access to the Microsoft hardware partner center
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Yoni Rozenshein
41
Reputation points
Up until yesterday we had access to the Microsoft Partner Center hardware section to submit drivers for signing.
Since today, going to the portal, the hardware submissions pages is missing, and my bookmark to it redirects to the "legal info" page here: https://partner.microsoft.com/en-us/dashboard/account/v3/organization/legalinfo
The "legal info" page has a ⚠ symbol on the "Developer" tab and I think that's what's causing it, but there's no error message shown (so I can't be sure), and no way to update the company info (there is no update button or link).
There's also no real way to get support from Microsoft as their live chat support doesn't allow signing in with the partner center email.
Our company has two partner center accounts (as a result of an acquisition) and this issue happened to both.
How do we regain access?
{count} votes
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Roy Li - MSFT 31,826 Reputation points Microsoft Vendor2022-11-24T01:36:53.71+00:00 Please open a free support ticket here: Contact Us. Go to Contact us, find Non-Technical Support - Dashboard and choose CHAT NOW or SUBMIT AN INCIDENT. You could talk to the store team directly and confirm this behavior. The store team could check the status of your account in the back end.
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Yoni Rozenshein 41 Reputation points
2022-11-24T12:35:31.3+00:00 I have done this yesterday and got a ticket number but received no reply, not even an automated email reply.
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Roy Li - MSFT 31,826 Reputation points Microsoft Vendor
2022-11-25T01:41:17.747+00:00 @Yoni Rozenshein If you are opening the ticket via email, there should be a response in 2 business days. If you haven't got reply after 2 business days, You could come back here and I will send your ticket number to the store team.
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Alan Gillingham 0 Reputation points2023-02-25T23:46:42.3366667+00:00 I have the exact same problem!
@Yoni Rozenshein ( @Yoni Rozenshein ) How did you resolve this problem for anyone else that encounter this?
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Alan Gillingham 0 Reputation points
2023-02-25T23:55:57.8966667+00:00 I have the same problem!!
@Yoni Rozenshein ( @Yoni Rozenshein ) How did you fix this for anyone else that encounters this issue?
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Roshan Antony Tauro 0 Reputation points2023-03-28T12:12:26.6933333+00:00 I am also having the same issue since last year and it hasn't been fixed yet.
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Jacek Potempa 0 Reputation points2023-11-27T14:09:15.2933333+00:00 Same problem. Support is trying to fix it for last three months mostly suggesting some actions that cannot be performed because the hardware account is not accessible.
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Flavio 15 Reputation points2024-01-24T14:13:10.4533333+00:00 I have a very similar problem.
In my case, after clicking the "hardware submission" link, I get redirect to the legal page, which is stuck in a loop (see screenshot). Microsoft, wake up!!! It is over 1 year people is reporting this critical error.
Developers are unable to release their software because of your terrible, broken user experience and nonexistent support!!!
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