Error 43881

Michail kalyvianakis 21 Reputation points

i just made my account of Microsoft 365 cloud and afte I complete the payment an error occured with code 43881. Could you please help me resolve this issue?

Windows 365 Business
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2 answers

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  1. Leah Willis 0 Reputation points

    we have office a1 for our faculty but , now we fix some problem on our website by our office not work any more and when i try to buy new licenses i get this error


    • Code d'erreur : 43881

    Détails techniques :

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  2. Alastair Sutherland 0 Reputation points

    Same issue: Error 43881 when trying to set up new tenant (and subsequently buy licenses).

    Same issue: When attempting to purchase licenses, we got this error message:

    Please try again in a few minutes. We are unable to complete the verification check on your payment method at this time. (CV: pr+0aAAAa0AAAAAA.16)

    Solution: We called MS Support and they created a sales quote for us and emailed us this link (sanitised here): (Note: the %40 is code for @ symbol - so make sure you use that format in your URL when entering the details of a user account already active.)

    Then we were able to proceed with the purchase (and overcome the 'payment method validation' issue).

    Very frustrating time-waster. Not entirely sure how the Microsoft back-end systems failed to validate the new business tenant's payment method. And their did not seem to be any steps/instructions to troubleshoot this ourselves (i.e. a portal page to manually remediate the validation issue).

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