Android DND Teams Exception Does Not Work

Question

Android DND Teams Exception Does Not Work

Muhammad Asim 1

I have added Ms Teams to the list of applications that are exempt from DND, yet when someone calls me on Teams, I only ever receive a silent pop-up notification on my screen, with a 'Ding' sound, instead of a ringtone notification. For Info, the other applications in the exemption list are Reminders and Alarms and they both work fine - perhaps because they are Samsung's own applications. I am on the latest version of Ms Teams (1416/1.0.0.2022404601/1104) as well as Android (13). I have tried logging out and logging back in, clearing app cache data, and even uninstalling Teams and reinstalling it but nothing has resolved the issue. I am using a Samsung Galaxy S21 Ultra.

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Answer 1

SokiGuo-MSFT 31,526 Microsoft External Staff

Hi @Muhammad Asim
In some cases, Android devices or third-party apps can block Microsoft Teams from sending notifications. Here's how to troubleshoot issues with the Repair Team in the Android app.
First, prioritize notifications from Teams.

Open the Settings app.
Tap Apps.
Select Teams.
Under App Setting, tap Notifications.
Toggle on Set as priority.

Then, exclude Teams from battery optimization.

Open the Settings app.
Tap Device management.
Select Battery.
Tap Unmonitored apps.
Add Teams to the list.

For more details about fixing notification issues in the Teams Android app, you could refer to this article.

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Muhammad Asim 1 Reputation point

2022-11-28T12:01:14.147+00:00

Thanks for your help SokiGuo-MSFT. Do not see the 'Set as priority' option so could not try that but have excluded Teams from Battery Optimisation and the issue persists. I did however, enable the 'Appear on Top' option in notification settings - assuming it was similar to prioritising Teams notifications.
SokiGuo-MSFT 31,526 Reputation points Microsoft External Staff

2022-11-30T06:14:14.267+00:00

Hi,
Due to the limitation of environment, we could not test in your same environment. Does anyone else have the same phenomenon in your organization?
I tested it on other Android devices, and the notification ringtone changed in my phone's settings. You also need to turn on notifications for Teams.
Muhammad Asim 1 Reputation point

2022-11-30T12:36:37.293+00:00

Yes, reported this to my Infra/Network team and they saw the same behaviour and could not work out why it was happening. They thought it may be a Teams bug where it is not successfully bypassing the Android DND mode, when granted an exception. Yes, notifications are on, on my device for teams. Here is another thread on Microsoft community - with the same issue being reported - https://techcommunity.microsoft.com/t5/microsoft-teams/android-do-not-disturb-prevents-teams-voice-calls/m-p/2509340
SokiGuo-MSFT 31,526 Reputation points Microsoft External Staff

2022-12-02T06:20:55.413+00:00

Hi
After further research, it was found that many Samsung users have the same problem. This thread you can refer to: Receiving Calls on Android not ringing
Also, in order to solve this problem as soon as possible, this is a feedback in Teams UserVoice and you could vote for it. Many features of our current products are designed and upgraded based on customers’ feedback. With requirements like this increase, the problem may well be released in the future. Thanks for your understanding and support.
Feedback: https://feedbackportal.microsoft.com/feedback/idea/a93d36a7-b968-ec11-a819-000d3a058885
SokiGuo-MSFT 31,526 Reputation points Microsoft External Staff

2022-12-06T05:10:00.023+00:00

Hi
Haven't received your message for a long time.
I’m checking how the things are going on about this issue.
Have a nice day!

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Android DND Teams Exception Does Not Work

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