Cannot Access Azure portal

farooq akbar 1 Reputation point

Hello Azure support,
I forgot my Microsoft account password but cannot recover my password, when I tried to change my recovery email I get this message, please help me access Azure portal.


Azure Cloud Services
Azure Cloud Services
An Azure platform as a service offer that is used to deploy web and cloud applications.
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  1. Michael Durkan 12,196 Reputation points MVP


    create a support ticket at this link:

    Hope this helps,


    Michael Durkan

    • If the reply was helpful please upvote and/or accept as answer as this helps others in the community with similar questions. Thanks!

  2. Dillon Silzer 56,206 Reputation points

    Hi @farooq akbar

    Try calling Microsoft Global Customer Support:


    If this is helpful please accept answer.

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  3. Esau Espinoza 6 Reputation points Microsoft Employee

    Hello @farooq akbar ,

    Thank you for reaching Azure Support Community. Please be advised that Azure Subscription Support team cannot assist customers by resetting Personal Account/Live ID passwords, this is a Self Serve process customers must perform from their side, by following the process described here:

    This step assumes you've tried Reset a forgotten Microsoft account password, but your attempt wasn't successful. If you already tried this but it didn't work, use our Sign In Helper tool, here:

    In case of failure still have a "Contact Support" button you can use to create a support ticket with the correct support team for accurate assistance.



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