How can I remove account from Microsoft Authenticator?

Ting 66 Reputation points
2022-11-25T16:54:19.827+00:00

Hi.

My mobile phone was registered under my work organisation and I accidentally uninstalled the Microsoft Authenticator app without unregistering my work organisation MFA account in the app.

Now when I installed back the Authenticator app it shows a greyed out account and I am not able to re-register for the MFA using my work email again. How can I unregister the greyed out account on the Authenticator app?

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Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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Accepted answer
  1. Dave Patrick 426.1K Reputation points MVP
    2022-11-25T19:19:03.773+00:00

    How can I unregister the greyed out account on the Authenticator app

    You can remove the account from the device. For example, on my android device it is Settings\Passwords & accounts.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    24 people found this answer helpful.

5 additional answers

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  1. Thomas Kazembe 30 Reputation points
    2023-08-18T09:29:00.2833333+00:00

    To remove the greyed out account from Microsoft Authenticator I had to go to my phones’ “Settings” then “Accounts and backup” followed by “Manage accounts“. To my surprise, even though I deleted the email address from Outlook, the email account was still there. Once I removed the email address and reloaded Microsoft Authenticator the greyed out account was gone.

    6 people found this answer helpful.
  2. Alexey Dmitriev 20 Reputation points
    2023-12-18T08:19:28.4866667+00:00

    To delete greyed out account from MS Authenticator it should be deleted from Android - Settings - Accounts. It is appeared there.

    3 people found this answer helpful.
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  3. Ting 66 Reputation points
    2022-11-26T14:13:34.833+00:00

    Hi.

    I have tried to remove the account from my settings. However when I attempt to scan the QR code to set up the 2-factor authentication on Microsoft Authenticator, it says that the QR code has already been used and I am unable to set up the authentication account using my work email.

    2 people found this answer helpful.
  4. Sagar Pardeshi 0 Reputation points
    2023-07-05T14:36:57.4166667+00:00

    How can I remove account from Microsoft Authenticator?