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I have a Samsung galaxy book 2 with windows 11 pre-installed. After an update of Windows 11, approx. two weeks ago, problems have occured. When I open settings I can see the first meny, but if I click to go to the submenues it turns completely white and stops responding. The web browser Firefox has stopped working as well. Does anyone have any idea what I can do about this?
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I shall suggest you to update your graphic card driver.
Visit the support site of the manufacturer to download and install the latest driver.
Regarding Firefox issue, uninstall and reinstall the web browser from it's site.
Hello,
1.First you need to check which windows 11 update you installed?
Open Settings on Windows 11. Click on Windows Update. Under the “More options” section, click the Update history setting. Check the recent history of installed updates, including quality updates, drivers, definition updates (Microsoft Defender Antivirus), feature updates, and optional Windows 11 updates
2.If I uninstall the update, does the problem go away?
Select Start > Settings > Windows Update > Update history > Uninstall updates. View update history.
On the list that appears, locate the update you want to remove, and then select Uninstall next to it.
3.Are you having issues with the settings submenu stopping to respond while in safe mode?
https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234#WindowsVersion=Windows_11
To answer your first two questions - I cannot see the submenues in the settings app. If I click on the Windows update I can only see a white window and the whole app stops responding.
I've also tried to find the updates through the control panel, but then I only get redirected to the settings app.
The same issues occur if I start in safe mode. I managed to uninstall the latest quality update. Unfortunately it didn't help. I also tried to uninstall the latest functional update, but then an error occurred.
Hello,
See if this fix helps you:
https://www.kapilarya.com/fix-settings-app-not-working-in-windows-11
Let us know if this helps!
Note: Included link in this reply refers to blog by a trusted Microsoft MVP.