9,349 questions
You'll need to get the school admins to reset the account so you can get a new qr code for account setup.
--please don't forget to upvote and Accept as answer if the reply is helpful--
Microsoft Authenticator App - New Phone
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 68%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EST%3C/text%3E%3C/svg%3E)
Stacey Thompson
21
Reputation points
Help....I have to use the Microsoft Authenticator App to access my college account (Blackboard). I got a new phone this weekend and transfered all of my data from my current phone to the new phone. I had to do a factory reset on the old phone so that I can mail it back in. The Microsoft Authenticator App is not working now, when my university website asks me to enter the code from my app, no code is being generated. After some research online I am now realizing I should have done a "backup" from with the authenticator app and recovered it from my new phone. Hindsight = 20/20 facepalm. I cannot go back and do that now and I have not had any luck figuring out how I can re-connect the app on my new phone to my school account. Can someone please help me? I cannot complete any assignments until I can get back in.
Microsoft Security | Microsoft Authenticator
Accepted answer
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous2022-11-28T01:40:45.813+00:00 -
Anonymous
2022-11-28T02:39:00.187+00:00 Just checking if there's any progress or updates?
--please don't forget to
upvoteandAccept as answerif the reply is helpful-- -
Stacey Thompson 21 Reputation points
2022-11-28T02:40:23.443+00:00 Thank you, I was thinking that might be the case. I'll have to call tomorrow and see if the school IT can help me with that.
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Anonymous
2022-11-28T02:41:46.593+00:00 Sounds good, you're welcome. I'm sure they can help you out with the reset.
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