Change phone number for authenticator

Question

I can't access my account because it keeps saying that I have to authenticate with old phone number. I have tried changing the number to my new one but it still keeps trying to send message to old phone that I dont have access to! At my wits end

Answer 1

Hi @Michele Marshall

Try using the Account Recovery Form:

https://account.live.com/acsr

Use the following link to understand what the Account Recovery Form is meant for:

https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

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