Transferring user phone number to voice app usage

Question

Transferring user phone number to voice app usage

Iniobong Nkanga 2,061

Hello

Please i need your help on this issue.

We are trying Transferring user phone number to voice app usage. However the "Change Usage" option is generating an error when tried.

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Answer 1

SokiGuo-MSFT 31,536 Microsoft External Staff

Hi @Iniobong Nkanga

The attempt to clear the cache and report the problem persists. In addition, regarding the transfer number, please note the following：

How you request a port order depends on the country or region of origin of the phone number. Currently, the porting wizard in the Microsoft Teams admin center supports getting phone numbers for the United Kingdom, United States, and Canada.
Transferring mobile numbers is only available in the United States and Puerto Rico.
At this time in the United Kingdom, we currently don't support transferring UK non-geographic numbers including shared cost numbers for area codes 0843, 0844, 0845, 0870, 0871, 0872.
A unique request is needed for each carrier and type of number being ported.

For more information about how to transfer numbers, you could refer to: https://learn.microsoft.com/en-us/microsoftteams/phone-number-calling-plans/port-order-overview

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SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2022-12-05T08:54:24.617+00:00

Hi @Iniobong Nkanga
Is there any progress on this issue? Is the following suggestion useful?
If the reply is helpful, please click "Accept Answer" as an answer. It will help others who encounter the same issue and read this thread.
Thank you for your understanding and patience!
Iniobong Nkanga 2,061 Reputation points

2022-12-09T10:22:40.49+00:00

Thank you for your reply.

I have subsequently discovered that this issue only affects numbers which were ported in. Numbers that were acquired without being ported do not experience this issue,
SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2022-12-14T09:04:08.297+00:00
Hi
For change usage, check the following:

Make sure you're selecting an unassigned number before trying to change the usage of it, otherwise the option won't be visible. If the number is currently assigned, you need to remove the phone number from a user or resource account first.

You must have more than one type of usage in the Available usages column. Otherwise, you will not be able to change the number type through the Teams Admin Center.
SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2022-12-20T09:07:27.877+00:00

Hi @niobongNkanga-5013
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

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Transferring user phone number to voice app usage

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