Unable to modify Meeting Policy in Teams for only a few of users

Question

Hi, we have some different customized Meeting Policies set in our tenant, we have already moved most of them to another one (Global) using PS command "Grant-CsTeamsMeetingPolicy -identity "###" -PolicyName 'Global'" but we are having some errors only for a few of users, if I try it via Team webpage I get this error "We can't assign these Meeting policy to this user. Try again. If you continue to have problems, contact Microsoft customer support."

Is there any way of fixing this? I tried during last 3 days and I have the same errors.

Thanks in advanced!

Answer 1

Hi @Romero Garduño, Javier (NTTDATA)

Great to know that you've already thought of a solution and really appreciate it for your sharing!
By the way, since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others. You could click the "Accept Answer" button for this summary to close this thread, and this can make it easier for other community member's to see the useful information when reading this thread. And according to the scenario introduced here: Answering your own questions on Microsoft Q&A, I would make a brief summary of this thread:

Unable to modify Meeting Policy in Teams for only a few of users

Issue Symptom: Using the PS command "Grant-CS Team Meeting Policy -Identity" ###"-PolicyName 'Global'" to assign a policy to a user, only a few users reported an error message: ‘’The user was not provisioned successfully ‘’ and "User can't be granted this policy".

The Solution: Try using the command: Get-CsOnlineUser #### | Grant-CsTeamsMeetingPolicy -PolicyName $null, the problem is solved.

Thank you for your understanding and patience!

Answer 2

Hi to all,

thanks for your help. Finally I tried with this command "Get-CsOnlineUser #### | Grant-CsTeamsMeetingPolicy -PolicyName $null" which removes the MeetingPolicy (and as a consequence it sets the Organizative one) and then it fixed my problem.

Thank mates!

Answer 3

As both the admin center and PowerShell fail, best open a support request.

Answer 4

Hi @Romero Garduño, Javier (NTTDATA)

Are you assigning policies to individual users in the admin center?

According to the picture information, your user was not successfully provisioned. Please reassign in the format of this example to see if the problem persists.

To set the global policies using PowerShell, use the Global identifier. Start by reviewing the current Global policy to determine which setting you want to change.

In addition, reassign in the admin center as follows to see if the problem persists.

1. In the left navigation of the Microsoft Teams admin center, go to Users > Manage users.
2. Select the user by clicking to the left of the user name, and then select Edit settings.
3. Select the policy you want to assign, and then select Apply.

For more details about assigning policies to users and groups, you could refer to:

https://learn.microsoft.com/en-us/microsoftteams/assign-policies-users-and-groups

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Answer 5

Hi @SokiGuo-MSFT , thanks for your answer. Really appreciated for your help :)

I already tried as you mention, and I still have the error. As a curiosity, when I launch the command via PS, sometimes it returns the error I already captured; "The user was not provisioned successfully"... but sometimes it gives me this other: "User can't be granted this policy"

Don't know why it happens, but I'm still not able to assign to a litlle group of user the "Global" Meeting Policy.

Any idea about this?

Thanks in advance!