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Synch your settings greyed out

John Lenz 1,726 Reputation points
2020-09-29T14:36:10.673+00:00

Windows10 Pro build 2004
Server2012R2 AD

On my two new systems, Surface7 & Lenovo Yoga 5, I initiate the same way as always. First bring up and configure MS account and the join the domain. With my other systems, Synch settings is available and turned on. On these 2 recent systems they are greyed out.

both local MS account and domain account are in the domain profile.

What do I have to do to get synch working

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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Windows 10 Setup
Windows 10 Setup
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
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3 answers

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  1. Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,726 Reputation points Microsoft Vendor
    2020-09-30T02:40:06.243+00:00

    Hi,

    This post mentioned that "if your machine is domain joined, you will notice your "Sync my settings" option is disabled for your MSA account. Thanks for submitting feedback regarding this! We've removed support for syncing of settings for MSA accounts on domain joined machines."

    The two workarounds can be sumarized as below.

    1. Check the "Access work or school" page - if you have an Office365 account listed there, remove it.
    2. Change the registry - export this key: Computer\HKEY_USERS.DEFAULT\Software\Microsoft\IdentityCRL\StoredIdentities\xxxxxx.com (MS ID) from a machine that did not have the issue and import it into the registry on the problematic laptop.
      Under the key on the working device, you will see the SID for the domain account and it will say "domain connected" for "account type". If you also had a local account associated under that key - just make sure you get the domain connected key listed as your account SID.

    There are also several other ways to troubleshoot the "sycn settings greyed out" issue. Please check below link for reference.\
    https://www.shipmethis.com/2018/08/windows-10-sync-settings-greyed-out.html

    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Thanks,

    Eleven

    If the Answer is helpful, please click "Accept Answer" and upvote it.

  2. Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,726 Reputation points Microsoft Vendor
    2020-10-06T02:19:26.217+00:00

    Hi,

    Yes, please delete the original key. Before that, you could back up your current registry keys in case there is any problem.

    If you also had a local account associated under that key - just make sure you get the domain connected key listed as your account SID. If there is no local accout, you could just ignore it.

    Thanks,
    Eleven

  3. Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,726 Reputation points Microsoft Vendor
    2020-10-09T06:13:02.253+00:00

    Hi,

    In that case, you might need to capture some dumps or traces to further investigate the issue, which I suggest to contact Microsoft Customer Support and Services where more in-depth investigation can be done so that you would get a more satisfying explanation and solution to this issue.
     
    You may find phone number for your region accordingly from the link below:
    Global Customer Service phone numbers
    https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers

    Thanks,
    Eleven

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