Autopilot ESP gets stuck in User Setup for unknown reason

Question

Autopilot ESP gets stuck in User Setup for unknown reason

Pavel yannara Mirochnitchenko 13,336 MVP

I have random problem with Autopilot, where I see some apps still are trying to install in User Account Setup phase and it gets stuck there for hours.

In Device details, under Managed App installation status I see all apps already installed and there is no pending installations at all.
In ESP settings I have clearly selected only apps which should install during ESP page keeping computer blocked with settings below.

I can't find a root cause, which app is blocking ESP for hours....

4 answers

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Answer 1

@Pavel yannara Mirochnitchenko ，Thanks for posting in Q&A.

For our issue, I notice the apps are all installed but the ESP is still blocked. Could you check the ESPTrackingInfo subkey to see if there's any issue of the status of each app and policy?
https://learn.microsoft.com/en-us/troubleshoot/mem/intune/device-enrollment/understand-troubleshoot-esp#the-esptrackinginfo-subkey

If there's any update, feel free to let us know.

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Answer 2

Pavel yannara Mirochnitchenko 13,336 MVP

Thanks, each app has value 3 in registery. I cleaned up some extra AAD groups I had, so there was 2 different autopilot group before and I did some re-organization of apps. Situation changed that now device phase is stuck.

Question - If I use All Devices built-in group for App, do I need to assing apps also to Autopilot ZTD group? Or is the ZTD group only for Autopilot profile assignment?

Crystal-MSFT 53,991 Reputation points Microsoft External Staff

2022-12-07T01:06:07.45+00:00

@Pavel yannara Mirochnitchenko ， Thanks for the reply. The All devices group targets all devices that are enrolled into management For Autopilot Register devices, they are only existing in Azure AD, not Intune. So I think it will not include. You can assign the apps to Autopilot group to see if the result will change.
https://learn.microsoft.com/en-us/mem/intune/fundamentals/groups-add#intune-all-users-and-all-devices-groups
Pavel yannara Mirochnitchenko 13,336 Reputation points MVP

2022-12-07T06:28:39.673+00:00

@Crystal-MSFT All Users and All Devices I'm talking about are Intune virtual groups, so I think your statement about only in AzureAD is not correct.

Currently apps are assigned both, All Devices and Autopilot ZTD and device phase got stuck.
Crystal-MSFT 53,991 Reputation points Microsoft External Staff

2022-12-07T07:21:00.42+00:00

@Pavel yannara Mirochnitchenko ， Thanks for the reply. After checking again, I notice the device is enrolled into Intune at Device Preparation stage. So your undestanding is correct. the device is included in All devices when applying apps.
https://learn.microsoft.com/en-us/mem/intune/enrollment/windows-enrollment-status#esp-tracking

For the app stuck issue, if we only leave one group under app assignment, will it work? If not, I think the issue needs to analyze IME log to see if there's any more finding.
Pavel yannara Mirochnitchenko 13,336 Reputation points MVP

2022-12-07T07:24:05.347+00:00

Okay so if my next test strategy will be to use only All Devices for App assign, and if it gets stucked, I will publish the log file. I come back to you, thanks.
Crystal-MSFT 53,991 Reputation points Microsoft External Staff

2022-12-07T08:05:14.597+00:00

@Pavel yannara Mirochnitchenko ，Thanks for the reply. For log file, please ensure no sensitive info is included to avoid security issue. Or you can consider to open case to do log analysis.

Thanks for your understanding.

Answer 3

Pavel yannara Mirochnitchenko 13,336 MVP

@Crystal-MSFT I need to understand, what is Microsoft's recommendation to assign apps to groups including autopilot, if All Devices are in use. :)

Answer 4

Pavel yannara Mirochnitchenko 13,336 MVP

Okay I have limited this issue only to 1 model. Tested this on 3 different HP models, and only one of them (which is older), is behaving like this. Other models works ok with ESP page.

I do have another issue, where one app which is assigned to All Users and is included in ESP app list, still performs after ESP page, but I guess I need open another thread for that.

Crystal-MSFT 53,991 Reputation points Microsoft External Staff

2022-12-12T04:54:34.3+00:00

@Pavel yannara Mirochnitchenko ，Thanks for the update. After your test, I notice only one model has issue. You can check to see if the app is supported to be installed on this model.

Meanwhile, for another issue, you can check if the app is the supported type that can be installed on Account setup in the following link.
https://learn.microsoft.com/en-us/mem/intune/enrollment/windows-enrollment-status#apps-1

Hope it can help.

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Autopilot ESP gets stuck in User Setup for unknown reason

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