Graph API Direct Routing

Question

Graph API Direct Routing

fabrizio fontana 1

Hi,

since a week I'm experiencing serious issues with the use of the Graph API in order to get the direct routing Calls Log.

Currently I'm using in a web app three Graph APIs, specifically:

Until last week everything was working perfectly, but suddenly the API for the Direct Routing (third one in the list), apparently stopped working.
Every time I try to call the API I receive an error as response, either 503 (Service unavailable), 504 (Gateway Timeout) or Unknown Error.

I keep try for one week but I never got it working again, yesterdays I was able to get finally some response but the data were incomplete.

I'm wondering if there an issue with the Graph server or has something to do with my Tenant.

I tried yesterdays also with the Graph Explorer provided by Microsoft but same result.

I absolutely need to understand what is going on and get this API to start wrong again as soon as possible.

Best regards,
Fabrizio Fontana

SokiGuo-MSFT 31,741 Reputation points Microsoft External Staff

2022-12-07T01:56:44.163+00:00

Hi,
Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. Based on your description, this problem is related to Teams Graph API development. So, we will add office-teams-app-dev tag to your thread. Thanks for your understanding and patience!
Sayali-MSFT 5,936 Reputation points Microsoft External Staff Moderator

2022-12-07T05:04:13.497+00:00

@fabrizio fontana - Thanks for reporting your issue.
We are checking with the internal team and get back to you, once we get any update.
Jan Schuyten 0 Reputation points

2023-12-05T10:46:01.51+00:00

Hi, We are also using the direct routing call request, and have the 503 Server unavailble. And this is one year later then this post.

Are there still issues with this ms graph api call directroutingcalllogs?
Jan Schuyten 0 Reputation points

2023-12-05T10:48:53.2233333+00:00

It started today 05 december 2023. Before all was fine.
Sayali-MSFT 5,936 Reputation points Microsoft External Staff Moderator

2023-12-08T05:22:05.4766667+00:00

@Jan Schuyten- Could you please share the request ID, Client id, timestamp from where that is failing.
Jan Schuyten 0 Reputation points

2023-12-08T08:39:06.07+00:00

Hi,

I responded to your mail, but i do not have the request ID.

At first i though i was overloading by another script that runs on same tenant. I ran this a few hours before the direct routing call log script. But Yesterday the direct routing call logs was again giving a 503 response error., And this time i did not run another script. So there was no overloading.

Today 8 December the service did work again??? So it seems to me that the ms graph api call to retrieve the directrouting call logs is not stable.

Kind Regards,

Jan Schuyten
Sayali-MSFT 5,936 Reputation points Microsoft External Staff Moderator

2023-12-11T06:56:59.71+00:00

@Jan Schuyten-Without request ID we are not able to investigate the issue. Could you please try to get that id so that engineering team investigate the issue.
Jan Schuyten 0 Reputation points

2023-12-11T08:36:59.5733333+00:00
requestId?

There is no request ID because i get a 503 Server unavailable back.

I am using the

$apiUrl =

This is just an Url stored in $apiUrl and used in the Invoke-RestMethod call.

try {

$response = Invoke-RestMethod -Method GET -Uri $apiUrl -Headers $header

}catch {

Write-Host "[ERROR] Error fetching call logs: $($_.Exception.Message)" -ForegroundColor Red

}

I cannot read out the $response to get the request ID because it fails directly and goes into

the catch and prints out the exception = 503 Server unavailable.

*Note the last few days the api call was succesful. But two times the service gave me a 503 server unavailbable back. This was on 5 December and on 7 December at 01:00 AM CET time.

But if you cannot see anything without the request id, then i am affraid that this is it.

gr,

Jan
Jan Schuyten 0 Reputation points

2023-12-11T08:38:42.14+00:00

the $apiUrl is https://graph.microsoft.com/v1.0/communications/callRecords/getDirectRoutingCalls(fromDateTime=$fromDateTime,toDateTime=$toDateTime)"
Sayali-MSFT 5,936 Reputation points Microsoft External Staff Moderator

2023-12-12T12:48:48.62+00:00

Jan Schuyten-We have raised ICM for this issue. We will let you know once we have any update.

1 answer

Your answer

SokiGuo-MSFT 31,741 Reputation points Microsoft External Staff

2022-12-07T01:56:44.163+00:00

Hi,
Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. Based on your description, this problem is related to Teams Graph API development. So, we will add office-teams-app-dev tag to your thread. Thanks for your understanding and patience!
Sayali-MSFT 5,936 Reputation points Microsoft External Staff Moderator

2022-12-07T05:04:13.497+00:00

@fabrizio fontana - Thanks for reporting your issue.
We are checking with the internal team and get back to you, once we get any update.
Jan Schuyten 0 Reputation points

2023-12-05T10:46:01.51+00:00

Hi, We are also using the direct routing call request, and have the 503 Server unavailble. And this is one year later then this post.

Are there still issues with this ms graph api call directroutingcalllogs?
Jan Schuyten 0 Reputation points

2023-12-05T10:48:53.2233333+00:00

It started today 05 december 2023. Before all was fine.
Sayali-MSFT 5,936 Reputation points Microsoft External Staff Moderator

2023-12-08T05:22:05.4766667+00:00

@Jan Schuyten- Could you please share the request ID, Client id, timestamp from where that is failing.
Jan Schuyten 0 Reputation points

2023-12-08T08:39:06.07+00:00

Hi,

I responded to your mail, but i do not have the request ID.

At first i though i was overloading by another script that runs on same tenant. I ran this a few hours before the direct routing call log script. But Yesterday the direct routing call logs was again giving a 503 response error., And this time i did not run another script. So there was no overloading.

Today 8 December the service did work again??? So it seems to me that the ms graph api call to retrieve the directrouting call logs is not stable.

Kind Regards,

Jan Schuyten
Sayali-MSFT 5,936 Reputation points Microsoft External Staff Moderator

2023-12-11T06:56:59.71+00:00

@Jan Schuyten-Without request ID we are not able to investigate the issue. Could you please try to get that id so that engineering team investigate the issue.
Jan Schuyten 0 Reputation points

2023-12-11T08:36:59.5733333+00:00

requestId?

There is no request ID because i get a 503 Server unavailable back.

I am using the

$apiUrl =

This is just an Url stored in $apiUrl and used in the Invoke-RestMethod call.

try {

$response = Invoke-RestMethod -Method GET -Uri $apiUrl -Headers $header

}catch {

Write-Host "[ERROR] Error fetching call logs: $($_.Exception.Message)" -ForegroundColor Red

}

I cannot read out the $response to get the request ID because it fails directly and goes into

the catch and prints out the exception = 503 Server unavailable.

*Note the last few days the api call was succesful. But two times the service gave me a 503 server unavailbable back. This was on 5 December and on 7 December at 01:00 AM CET time.

But if you cannot see anything without the request id, then i am affraid that this is it.

gr,

Jan
Jan Schuyten 0 Reputation points

2023-12-11T08:38:42.14+00:00

the $apiUrl is https://graph.microsoft.com/v1.0/communications/callRecords/getDirectRoutingCalls(fromDateTime=$fromDateTime,toDateTime=$toDateTime)"
Sayali-MSFT 5,936 Reputation points Microsoft External Staff Moderator

2023-12-12T12:48:48.62+00:00

Jan Schuyten-We have raised ICM for this issue. We will let you know once we have any update.

Answer 1

Hi @fabrizio fontana ,

Hope you are doing well,

We have observed this issue for few of our customers. Product engineering Team Identified and fixed the issue. Could Please verify the same at your end.

Post validation if you are still facing issue, we suggest you raise a support case with Microsoft Graph, a Support Engineer will be able to assist you better.
You can raise support ticket from http://aad.portal.azure.com/ or https://admin.microsoft.com/#/support/requests.

Hope this helps.

If the answer is helpful, please click Accept Answer and kindly upvote. If you have any further questions about this answer, please click Comment.

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Graph API Direct Routing

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