Azure VPN Client failes to connect on single Mac

Question

Hi, I have a very strange behaviour:

Use the Azure VPN Client on my Mac to establish a connection to our VPN. This used to work without any problem, but then for some reasons I got a new account and now the connection fails with the new account.
The strange thing is, the connection with the new account does work from a different mac, but not from my own one.

When I check the logs, then I see the following:

12/06/2022 09:58:07 Information Acquiring AAD token interactively...  
12/06/2022 09:58:35 Information Successfully Received AAD Credential Token. User: ******@yyyy.xx  
12/06/2022 09:58:35 Information Saving AAD User Account  
12/06/2022 09:58:35 Information Dialing VPN connection Dev  
12/06/2022 09:58:35 Information Dialing VPN connection Dev, Status = Success  
12/06/2022 09:58:35 Information removeClientAuthLoginCredentials: Using account: com.microsoft.AzureVpnMac  
12/06/2022 09:58:35 Information getClientAuthLoginCredentials: Using account: com.microsoft.AzureVpnMac  
12/06/2022 09:58:35 Error getKeyChainSecret: Failed to retrieve KeyChain secret. Status code -25300  
12/06/2022 09:58:35 Warning removeClientAuthLoginCredentials: Failed to retrive previously saved ClientAuth: aad secret  for Vpn connection: Dev, so no cleanup is needed!  

Answer 1

@imod ,

Welcome to the Microsoft Q&A forum.

Based on my understanding above, I see that aad token is successfully received Information Successfully Received AAD Credential Token. User: ******@yyyy.xx but the credentials are not getting fetched from KeyChain.

You can try below mentioned steps and see if they help resolve the issue.

• If possible, can you reinstall VPN client and import the latest XML config file again and see if that helps resolve the issue. You can follow this guide for implementation.
• As this can be an issue related to KeyChain you can also engage Apple support to further troubleshoot this issue.

Another approach here will be to create a support ticket for this issue as a support engineer can take a look at the backend logs and help pinpoint the issue. If you do not have a support plan, you can refer to my private comment above.
Hope this helps! Please let me know if you have any additional questions. Thank you!

Answer 2

Maybe, try synching local password with cloud/idp password.

Answer 3

Try synching local password with cloud/idp password.

Answer 4

Has anyone discovered the real issue?
I'm facing the same problem. In the first attempt on a Mac laptop, it worked. Once I disconnected and tried to connect again, it started complaining about getting the key from KeyChain.

09/25/2023 14:06:11 Information removeClientAuthLoginCredentials: Using account: com.microsoft.AzureVpnMac

09/25/2023 14:06:11 Information getClientAuthLoginCredentials: Using account: com.microsoft.AzureVpnMac

09/25/2023 14:06:11 Error getKeyChainSecret: Failed to retrieve KeyChain secret. Status code -25300

09/25/2023 14:06:11 Warning removeClientAuthLoginCredentials: Failed to retrive previously saved ClientAuth: aad secret for Vpn connection: wan-mgmt-northeurope_vhub-mgmt-northeurope, so no cleanup is needed!