Microsoft Office 365 Apps after deployed from Intune disappears and reappears repeatly on users device

Question

Hi.
I have deployed to Microsoft Office 365 Apps from MEM(Intune) to users devices. But after the apps are installed on users devices, all Microsoft Office 365 Apps somehow just disappears and reappear repeatly.
Does anyone know how to fix this soulution?

Answer 1

@adm dara Thanks for posting in our Q&A.

Honestly, I haven't met this issue before. What we can do is to do some basic check:

1. Please check if the Microsoft Office 365 Apps' device/user install status shows "installed" in intune portal.
2. Please check if the office apps appear in C:\Program Files\Microsoft Office\root\Office16
3. Please try to install the same version Microsoft Office 365 Apps manually in an unenrolled device and check if everything is normal.

If above is normal and this issue still appears frequently, it is suggested to do some log analysis to find the cause. With Q&A limitation, it is suggested to create an online support ticket to get more help. Here is the support link:
https://learn.microsoft.com/en-us/mem/get-support

Thanks for your understanding.

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