Timeout in RDS WebClient

Question

Timeout in RDS WebClient

Alan Ferreira Maia 26

Good afternoon, I would need some help, I have 2 rds webaccess servers in NLB and with the webclient installed on 2, from time to time the application stops working and I have to refresh the page to get back to work, is there any place that can to configure the timeout for the webclient package?

Thank you

Alan

Anonymous

2020-10-01T04:37:03.13+00:00

Hi,

Have you checked if the answer helps?

If the Answer is helpful, please click "Accept Answer" and upvote it.

Thanks,
Eleven
Anonymous

2020-10-08T06:46:45.777+00:00

Hi,

Is there any update on your issue?

Please let us know if you have any further question.

Thanks,
Eleven
Alan Ferreira Maia 21 Reputation points

2020-10-16T17:06:31.877+00:00

hello, sorry for the delay in responding, I was on another project, so after a while the page is blank, as if there was a timeout, would updating resolve it?

Follow print

Thanks

Alan
Anonymous

2020-10-19T01:38:46.397+00:00

You can have a try to update the web client.
Alan Ferreira Maia 26 Reputation points

2020-10-30T15:28:32.253+00:00

Hi,

The package is not available
Alan Ferreira Maia 26 Reputation points

2020-11-03T19:43:02.767+00:00

Hi,

So, says the package is not available, also for manual download.

Thanks
Anonymous

2020-11-04T02:07:42.463+00:00

You might need to capture some dumps or traces to further investigate the issue, which I suggest to contact Microsoft Customer Support and Services where more in-depth investigation can be done so that you would get a more satisfying explanation and solution to this issue.

You may find phone number for your region accordingly from the link below:
Global Customer Service phone numbers
https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers

1 answer

Your answer

Anonymous

2020-10-01T04:37:03.13+00:00

Hi,

Have you checked if the answer helps?

If the Answer is helpful, please click "Accept Answer" and upvote it.

Thanks,
Eleven
Anonymous

2020-10-08T06:46:45.777+00:00

Hi,

Is there any update on your issue?

Please let us know if you have any further question.

Thanks,
Eleven
Alan Ferreira Maia 21 Reputation points

2020-10-16T17:06:31.877+00:00

hello, sorry for the delay in responding, I was on another project, so after a while the page is blank, as if there was a timeout, would updating resolve it?

Follow print

Thanks

Alan
Anonymous

2020-10-19T01:38:46.397+00:00

You can have a try to update the web client.
Alan Ferreira Maia 26 Reputation points

2020-10-30T15:28:32.253+00:00

Hi,

The package is not available
Alan Ferreira Maia 26 Reputation points

2020-11-03T19:43:02.767+00:00

Hi,

So, says the package is not available, also for manual download.

Thanks
Anonymous

2020-11-04T02:07:42.463+00:00

You might need to capture some dumps or traces to further investigate the issue, which I suggest to contact Microsoft Customer Support and Services where more in-depth investigation can be done so that you would get a more satisfying explanation and solution to this issue.

You may find phone number for your region accordingly from the link below:
Global Customer Service phone numbers
https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers

Answer 1

Hi,

Please first try to install the latest web client (1.0.22.0) to see if the issue persists.

https://learn.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/web-client-whatsnew

Also, you could refer to below article's last part to diagnose issues with the console log.

https://learn.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-web-client-admin#diagnose-issues-with-the-console-log

Hope the information can help you.

Thanks,
Eleven

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Timeout in RDS WebClient

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