Hello there,
I would suggest you try using the Powershell to disable the active sync and see if that helps .
Set-CasMailbox -Identity <MailboxIdentity> -ActiveSyncEnabled <$true | $false>
Also try the below steps and see if that helps.
In the Exchange admin center, navigate to Recipients > Mailboxes.
Double-click the user and go to the Mailbox features page. Under Mobile Devices, select Disable Exchange ActiveSync and Disable OWA for Devices, and answer Yes to both when prompted.
Under Email Connectivity, select Disable and answer Yes when prompted.
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