Waiting for installation job to complete | OSD

Question

Hello,

One of the program is keep on installaing with below state for long time without end as per smsts.log

Waiting for installation job to complete

Seeing the below message in "TSAgent.log"
Another instance of TSManager service is still running. Cannot run this task sequence at this time

If I restart the computer then it process the OSD from beginning.

How to skip or kill the program which is running with message "Waiting for installation job to complete" for long time without restarting the OSD process again.

Answer 1

Hi @Boopathi Subramaniam，

TSAgent.log: Records the outcome of task sequence dependencies before starting a task sequence.

From your description, we can know you want install operating system from Software Center. The TSAgen.log only record message before starting a task sequence. After shutting off tsmanager.exe from client, the task sequence can run for the error "Another instance of TSManager service is still running. Cannot run this task sequence at this time".

Of course, restarting the system can also shut down the service, so the task sequence can proceed after the restart.

When you can get smst.log, the problem is related to the task sequence.

To narrow down the issue:

1. We want to know if you deploy the task sequence to a new computer, whether it can successfully?
2. If you can provide context about smst.log, it may be easier for us to find the location of the problem. And remove it from the task sequence to ensure that the task sequence works correctly.

If I misunderstand something, please free let me know.

Thank you for your time and patience!

Answer 2

If you have a TS that has Hung and you need to reset the Task Sequence engine, you can run this: [https://github.com/gwblok/garytown/blob/master/ResetTSlite.ps1

It will clear out previous TS executions and reset the services.