System Center Service Manager installation error

Richard Z 1 Reputation point
2022-12-08T03:35:37.147+00:00

Good day everyone, I have an issue similar to https://social.technet.microsoft.com/Forums/en-US/7ee69765-a375-46f9-9fbe-d458b03865a1/an-error-occurred-while-executing-a-custom-actionpopulateuserroles, where I get the _PopulateUserRoles error. Using the domain admin account in place of administrator doesnt work either. I am trying to install System Center Service Manager 2022 on Windows Server 2022. Can anyone assist? I uploaded a screenshot. Let me know if you need any more information. Thanks! 268400-capture.png

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
209 questions
Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
12,113 questions
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Andreas Baumgarten 96,281 Reputation points MVP
    2022-12-08T17:57:22.603+00:00

    Hi @Richard Z ,

    please check the account you are using to install SCSM is:

    • Local Admin on the SCSM Management Server
    • Sysadmin on the SQL Server hosting the SCSM DB

    ----------

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards
    Andreas Baumgarten

    1 person found this answer helpful.
    0 comments
  2. Richard Z 1 Reputation point
    2022-12-11T04:35:25.967+00:00

    Hello @Andreas Baumgarten . I decided to install SCSM on a Hyper-V VM with an account w/ Domain Admin rights, and the installation pulled off without a hitch. I think the issue was that i was installing it on a domain controller. Thanks for your help!

    0 comments