Can’t login to Teams or Outlook with Authenticator-app

Question

Hi, I just changed my password on my work-user and now I can’t login to either Teams or Outlook with the Authenticator-app like I did before. When I try to login, I get moved to the Authenticator-app with the message that says use the Authenticator-app to get the login code, but this message is one the Authenticator-app and therefore in the way of this message (the same with the code-alternative). What should I do? Some colleges have the alternative on the app to get send a code through their phone number, but this alternative is not on my app.

Answer 1

Hi!

Can you still log into http://portal.office.com/ ?
If you cannot because of the authenticator issue, you could consider checking with your IT department whether they could reset your MFA.
Additionally you may check the MFA settings (if you can login) using the article here https://support.microsoft.com/en-us/account-billing/change-your-two-step-verification-method-and-settings-c801d5ad-e0fc-4711-94d5-33ad5d4630f7

Hope this helps

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