Hello,
Thank you for your question.
I encourage you to engage Azure subscription and billing support team by following the steps shared below. Please note engaging support is free of cost.
how to create support request: https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request#go-to-help--support-from-the-global-header
Regards
Divya.