9,774 questions
thank you for your hlp
"server_error: The contextID supplied in the request did not have a matching cookie"
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 48%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
K- Style
16
Reputation points
Hey,
I can't update my mail adresse and now I have this message when i try to add it to my outlook app on my phone "server_error: The contextID supplied in the request did not have a matching cookie"
Outlook | Windows | Classic Outlook for Windows | For business
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 11%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff2022-12-14T02:46:53.95+00:00 Hi @K- Style ,
Welcome to our forum!
In order to further confirm the problem, please provide more information about your case:
1.I can't update my mail adresse
what do you mean about updating email address?
2. Does this issue occur when you add your account in your Outlook for mobile? If so, do other users in your organization encounter the same issue.
3. What's your account? Exchange online or anything else?
4. Please try the following two tests to narrow down the problem:- In order to further confirm if the issue is related to Outlook for mobile, please try to add your account in other app (such as Mail) to check if the error still exists.
- On the other hand, it's also suggested that you could add another account to your Outlook for mobile to check if there're any differences.
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ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff
2022-12-16T05:41:41.937+00:00 Hi @K- Style ,
It has been a while and I am writing to see how things are going on with this issue. Have you had a chance to check the replies provided? Any update would be appreciated.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 20%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKK%3C/text%3E%3C/svg%3E)
Kit Kat 0 Reputation points2023-08-02T04:23:31.08+00:00 @ChristyZhang-MSFT Hello, I'm having this exact problem.. I enter my files app on my desktop, and it required a sign in (which hasn't happened before). I attempt to sign in and get that exact error code as the first guy. Any advice?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 77%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3E1%3C/text%3E%3C/svg%3E)
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