Unable to create Azure support ticket - Authentication issues

Question

Hi team,
I am having trouble creating Azure support ticket.

Page never gets loaded and I have seen following notification:

Experiencing authentication issues

The portal is having issues getting an authentication token. The experience rendered may be degraded.

Additional information from the call to get a token:
Extension: Microsoft_Azure_Support
Resource: self
Details: The logged in user is not authorized to fetch tokens for extension 'Microsoft_Azure_Support' because the user account is not a member of tenant 'f8cdef31-a31e-4b4a-93e4-5f571e91255a'. Error details: AADSTS50020: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Can someone help?

Answer 1

Hi @Nikola Pavlicic ,

Thank you for reaching out to the Microsoft Q&A platform.

I understand that you are facing issue while try to access azure portal to raise a support ticket with your account as you signed in with Microsoft Services tenant as a standard user with restricted access.

This error usually occurs when you sign into Azure Portal using your personal account which is not added as an external/guest user to an Azure AD tenant.

You can ask the global administrator to invite you as a guest user as mentioned here: https://learn.microsoft.com/en-us/azure/active-directory/external-identities/add-users-administrator#add-guest-users-to-the-directory.

Once you are added to an azure tenant then you accept the invite sent to you via email, then you shouldn't see any of these authentication issues.

Hope this helps.
Please accept as answer and upvote if the above information is helpful for the benefit of the community.