Where to confirm expiring credits?

Question

Where to confirm expiring credits?

Sys Admin 1

We received an email that our "Azure credit and corresponding subscriptions will expire" at the end of Dec, though the account (directory) does not have any active subscriptions. Another directory associated with our company does have an active subscription and credits. Is this just a form email? How/where do we confirm where credits are (e.g., in Azure AD) that might be expiring? Thanks.

3 answers

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Answer 1

Anonymous

In the right-hand corner hover over the account and it should show you any credit remaining.

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Sys Admin 1 Reputation point

2022-12-18T00:58:15.193+00:00

Thanks but I think I need another option. When I hover over, I see only 'name, email, directory, and domain' but not credit info. Another directory of ours with credits also does not show credit remaining using the hover option.
Anonymous

2022-12-18T00:59:37.137+00:00

Also check here.
https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/mca-check-azure-credits-balance?tabs=portal#check-your-credit-balance

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Anonymous

2022-12-18T01:13:56.757+00:00

Please don't forget to close up the thread by
Anonymous

2022-12-18T14:08:28.527+00:00

Just checking if there's any progress or updates?

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Sys Admin 1 Reputation point

2022-12-18T16:12:47.31+00:00

Thanks. Navigating the steps in this link shows that we have no scopes. Wondering if the email we received is just a 'form email' even though it names our domain.
Anonymous

2022-12-18T16:25:31.907+00:00

Sounds like you may need to create a free billing support request for this.
https://azure.microsoft.com/en-us/support

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Answer 2

Hi,

Thanks for reaching out to Microsoft Q&A.

Suggest you reach out to Microsoft support for your billing and credit related issues. Support for questions related to billing is a free service in azure and has been included for all azure customers.

https://azure.microsoft.com/en-us/support/legal/faq/#support-overview

To create a support request...

https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request
https://azure.microsoft.com/en-us/support/#get-support

Please Upvote and Accept as answer if the reply was helpful.

Answer 3

TP 126.4K Volunteer Moderator

Hi,

If this is subscription-related it should have the subscription id near the bottom of the email. You can use this to reference which subscription the message relates to in the portal. Looks similar to below:

Subscription ID: c9c6b9a2-82ea-4541-8a08-3a3544f69f7b

Sys Admin 1 Reputation point

2022-12-18T16:10:03.027+00:00

Thanks, but not there. All I see is 'Your Azure credit and corresponding subscriptions expire soon. The Azure credit for #######.org expires on December 31, 2022. At that time, all corresponding subscriptions will no longer be available. If you wish to spend your remaining Azure credit, you must do so before it expires.'

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Where to confirm expiring credits?

3 answers

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