Can't access outlook on both laptop and phone, can't open authenticator on phone

Question

Hey there!

I'm having trouble opening my university account in outlook. My phone had to be reset and don't have a backup. I keep trying to log in the mobile authenticator but both alternatives are requiring me to open the authenticator.

I tried it on the laptop too, to no avail. I wanted to ask a question and couldn't without an account so I used my other one.

Could I please have help with this?

Thank you for your assistance.

Answer 1

Hi @Mint

1) Try using the MS Recovery Form:

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

2) Contact the University's IT Department to reset your Multi-factor Authentication method.

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