Lost phone that had Microsoft Authenticator App

Question

I've lost a phone that had the Microsoft Authenticator App I used to verify login for my Hilton work account. It will not let me sign in without the verification code that's being sent to that lost phone. Is it possible to verify who I am with support to reset or take off that Microsoft Authenticator from the account or at least switch it to my new phone? I tried looking for a support number or email/ticket request for the app but no luck.

If anyone would be able to help or point me in the right direction I'd greatly appreciate it.

Thank you

Answer 1

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

Otherwise contact the service provider (Hilton work account) about account recovery options

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