APIM - Customize Email Notification templates

Question

Azure API Management provides the email notification templates for user notifications related to the developer portal. Is it possible to edit the contents of these templates or create new templates and map them to the actions that are pre-defined (as given in the table below)
What are the possible ways for customizing the notifications if its not possible to do it on the management portal?

Answer 1

Hi @Nagashree Balasundaram Thanks for reaching out. As mentioned above editing the content as part of HTML is possible for the inbuilt template but you will not be able to add a new template under the notifications template blade.

as the content is in HTML you will be able to add a Logo, email signature, disclaimer etc. to the message content.
example for adding a logo: <img src="https://google.com/mylogo.png" />

reference: https://learn.microsoft.com/en-us/azure/api-management/api-management-howto-configure-notifications#-configure-notification-templates

Do let me know if you have any queries. I would be happy to assist you.

Answer 2

Hi Balasundaram,

Yes, editing the template is possible. Within the email template/s, the static content can be edited while the parameters e.g., $orgId needs to be retained in order to identify your organization. These parameters flow in automatically from your the stored configuration (stored when you setup your account/subscription and further when you add your developers.

However i don't see an option to add new templates within APIM right now. Hence, a word of caution, customize the content aligned to the template name and make use of the same. Further, you may want to check with support if there are any plans to provide option to add custom email templates to the list.

Hope i have answered your question.

Regards,
Venu