Printer spooler keeps crashing

Gianni Gentile 6 Reputation points
2022-12-22T22:23:09.46+00:00

Good morning.

So basically we built a task sequence that has UI++ integrated to allow us to chose between a French or English version of our master

This sets variable that are then used to apply different language pack.

But there is something odd with the English version, the printer spooler keeps crashing whenever we try to add a printer (resulting in a « print spooler is not running » error).

Apparently even when running the French version, if we then apply the language pack manually to swap to English, it crashes.

Our OS is Windows 10 2021 LTSC Enterprise.

Anyone have encountered that issue before and have a fix please ? This is driving me crazy, we must provide this master to some of our local IT and they need the English version..

Thanks in advance.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
5,957 questions
Microsoft Configuration Manager
No comments
{count} votes

3 answers

Sort by: Most helpful
  1. Gianni Gentile 6 Reputation points
    2022-12-24T05:41:25.21+00:00

    Hey !
    Tbh I really do not know, but apparently the image is fine, here is a solution I got from Reddit :

    Language adds are weird. Depending on how you're doing it, you probably need to MANUALLY re-add the latest LCU, like so:

    Add-WindowsPackage -Online -PackagePath "$dirfiles\Updates\x64\LCU\Windows10.0-KB5021233-x64.cab" -IgnoreCheck -NoRestart -ErrorAction SilentlyContinue
    Take the MSU. Extract it. Take the CAB. Apply it. Voila. That should fix it.

    Adding languages basically 'resets' a lot of stuff to like an old patch revision, and if you don't re-add the patch via the above method, those components never get patched, and you're basically broken.

    I ended up trying to update windows using the « check online for windows update » feature and was able to get the LCU and solve the issue !

    No comments

  2. AllenLiu-MSFT 22,241 Reputation points Microsoft Employee
    2022-12-26T02:26:53.767+00:00

    Hi, @GianniGentile-5645

    Thanks very much for posting and feedback. And we're glad that the problem is solved now. Here's a short summary for the problem, we believe this will help other users to search for useful information more quickly.

    Problem/Symptom:
    When swap the windows language to English, the printer spooler keeps crashing when try to add a printer.
    The error is "print spooler is not running".

    Solution/Workaround:
    Adding languages basically 'resets' a lot of stuff to like an old patch revision, and if we don't re-add the latest CU, those components never get patched, and you're basically broken.
    Using the "check online for windows update" feature and was able to get the LCU and solve the issue.


    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    No comments

  3. Garth Jones 1,291 Reputation points
    2022-12-23T13:10:38.627+00:00

    OK, I will bite, why do you think this has anything ConfigMgr? It really sound like there is a problem with your image.

    No comments