No App ID when logging into VPN

Question

Dear Sir/Madam,

I was trying to log in to one of the VPN to access my remote server using Microsoft edge. Yet, I encounter an issue when I'm trying to log into the system on the website as shown in the figure below. It doesn't allow me to log into the webpage, instead it shows "No app ID". I had tried on several other browser such as Google Chrome, Firefox and Opera, yet it doesn't fix the issue. May I know what do I need to do to resolve this issue? Is there any missing software that I needed to log into the system?

Thank you for the assistance.

Best regards,
Joel Foo

Answer 1

Hi @Joel Foo ,

"No app ID" is part of the error messages customized by the Dev Team, so we may not have the ability to know what it really indicates.
If it does have something to do with VPN, I have 2 suggestions for you:

1. (Workaround) Use a separate browser for your identity authentication. Make sure the browser you use for this one has no proxy server configured. Command line options like --no-proxy-server and a relevant group policy ProxySettings can do this job for you.
2. Contact your university's IT group or the Dev Team who have developed the application. They have the knowledge to better explain the error "No app ID".

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Best Regards,
Shijie Li