How to solve 404 while working with azure.storage.fileshare?

Question

How to solve 404 while working with azure.storage.fileshare?

Bharvi Bhut 181

Detailed logs of error:

[Information] Request URL: 'https://*******.file.core.windows.net/--/--***'
Request method: 'GET'
Request headers:
'x-ms-version': 'REDACTED'
'x-ms-range': 'REDACTED'
'Accept': 'application/xml'
'User-Agent': 'azsdk-python-storage-file-share/12.10.0 Python/3.9.15 (Linux-5.10.102.2-microsoft-standard-x86_64-with-glibc2.31)'
'x-ms-date': 'REDACTED'
'x-ms-client-request-id': 'ec462ba8-82f5-11ed-8e35-00155da773ff'
'Authorization': 'REDACTED'
No body was attached to the request
[Information] Response status: 404
Response headers:
'Content-Length': '223'
'Content-Type': 'application/xml'
'Server': 'Windows-Azure-File/1.0 Microsoft-HTTPAPI/2.0'
'x-ms-request-id': '8613cfc1-501a-0063-3502-17b13b000000'
'x-ms-client-request-id': 'ec462ba8-82f5-11ed-8e35-00155da773ff'
'x-ms-version': 'REDACTED'
'x-ms-error-code': 'REDACTED'
'Date': 'Fri, 23 Dec 2022 19:13:46 GMT'

In this type of error how we can troubleshoot the error?
can anyone please help me with this?

Ravi Kanth Koppala 3,391 Reputation points Microsoft Employee Moderator

2022-12-26T03:03:49.797+00:00
@Bharvi Bhut ,
This looks like a request made to retrieve a file from an Azure File Storage service, and the response indicates that the file was not found. The response also includes several headers, such as x-ms-request-id and x-ms-client-request-id, which can be used to identify and troubleshoot issues with the request, and in this case,I see a standard message "REDACTED" is returned by the service.

Here are a few things you can try to resolve the issue:

Double-check the file name or share you are trying to access. Make sure that it is spelt correctly and that you use the correct case.

Check the permissions on the file or share. Ensure you have the necessary permissions to access the resource, or else you will get a 404 error.

Check the connection to your Azure Storage account.

Make sure that your code can establish a connection to the account and that no network issues prevent access.

Check the Azure Storage logs for any errors or warning messages that may provide additional information about the cause of the 404 error.

If you are using the Azure Storage REST API to access the file or share, make sure you use the correct HTTP method (e.g. GET for retrieving a file, PUT for uploading a file).

Verify that the URL of the file is correct. Ensure the file name and path are spelt correctly, and the URL is properly formatted.

If you use a shared access signature (SAS) to access the file, ensure that the SAS is valid and has not expired.

If this doesn't work, please share more information to help you further.
Ravi Kanth Koppala 3,391 Reputation points Microsoft Employee Moderator

2022-12-27T03:36:33.757+00:00

@Bharvi Bhut ,
I was checking in to see if you got a chance to see the suggested response below. If the suggested response helped you, please click "Accept Answer" and kindly upvote it. If you have additional questions about this answer, please click "Comment". Thanks.

Accepted answer

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Your answer

Ravi Kanth Koppala 3,391 Reputation points Microsoft Employee Moderator

2022-12-26T03:03:49.797+00:00

@Bharvi Bhut ,
This looks like a request made to retrieve a file from an Azure File Storage service, and the response indicates that the file was not found. The response also includes several headers, such as x-ms-request-id and x-ms-client-request-id, which can be used to identify and troubleshoot issues with the request, and in this case,I see a standard message "REDACTED" is returned by the service.

Here are a few things you can try to resolve the issue:

Double-check the file name or share you are trying to access. Make sure that it is spelt correctly and that you use the correct case.

Check the permissions on the file or share. Ensure you have the necessary permissions to access the resource, or else you will get a 404 error.

Check the connection to your Azure Storage account.

Make sure that your code can establish a connection to the account and that no network issues prevent access.

Check the Azure Storage logs for any errors or warning messages that may provide additional information about the cause of the 404 error.

If you are using the Azure Storage REST API to access the file or share, make sure you use the correct HTTP method (e.g. GET for retrieving a file, PUT for uploading a file).

Verify that the URL of the file is correct. Ensure the file name and path are spelt correctly, and the URL is properly formatted.

If you use a shared access signature (SAS) to access the file, ensure that the SAS is valid and has not expired.

If this doesn't work, please share more information to help you further.
Ravi Kanth Koppala 3,391 Reputation points Microsoft Employee Moderator

2022-12-27T03:36:33.757+00:00

@Bharvi Bhut ,
I was checking in to see if you got a chance to see the suggested response below. If the suggested response helped you, please click "Accept Answer" and kindly upvote it. If you have additional questions about this answer, please click "Comment". Thanks.

Answer 1

@Bharvi Bhut Can you please elaborate bit more on your query? May I know what exactly are trying to accomplish?

Are you passing SAS token or auth in postman?
Cross verify the fileshare name?

Azure Files error codes: https://learn.microsoft.com/en-us/rest/api/storageservices/File-Service-Error-Codes

Ref: Get File Service Properties & Get Share Properties

Based on the error message I understand, It could be policy/permission issue/Network failure or share doesn't exist Check the Access level or Regenerate the SAS token and provide appropriate permission.

This article helps you investigate client application errors by using metrics, client side logs, and resource logs in Azure Monitor. Troubleshoot client application errors in Azure Storage accounts

If the issue still persist, please share the complete screenshot of the error message, I would like to work closer on this issue

Please let us know if you have any further queries. I’m happy to assist you further.

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Please do not forget to and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

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How to solve 404 while working with azure.storage.fileshare?

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