Creating new subscription

Question

I am going crazy here probably because I don't understand the basic constructs... My free trial expired so I wanted to upgrade to a Pay as You Go plan. When the upgrade procedure was completed, my first step was to login in ( with my account owner credentials) and create a new subscription. That's the moment when I encountered "Could not create an Azure subscription since user is not eligible for an Azure account." problem. The first thing I checked were the users section in AD where I found out that I have one user, probably used in my Free Trial plan with Global Admin role who could initiate Subscription creation but he still needed the approval from the Account Administrator who doesn't have rights to a create a new subscription. I followed all of the guidelines from Help + support without any success. Please help.

Answer 1

Hi

I would suggest raising a support ticket by calling the number from your local region from this link:

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Hope this helps,

Thanks

Michael Durkan

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Answer 2

Hello Michael,

I haven't tried to contact my local customer support during festive period, but I did solve the problem. It turns out that I have been using the wrong credentials from the beginning. The hardest part for me was to realize that my MS account which I used for upgrading the Plan and all other MS services doesn't have rights to create Subscriptions in Azure. I was confused because I thought my MS credentials correlate with the one user I had in my Azure AD Tenant which had the same name, same email address, same description but the key is different username (principal name). That user had the Global Administrator role from the beginning but I've added Billing Administrator role also. When I logged in as user@Stuff .onmicrosoft.com, the subscription creation was done in 10 seconds without any errors.

I am still bothered how these two correlate and it would be helpful if you could link some literature to further my understanding.

Thank you in advance and best regards,
Marko