Microsoft authenticator code is not working in Sprintax account after I switched to a new iPhone

Question

Hello,

While using Sprintax, I needed to use two-factor authentication and I used microsoft authenticator apps for this. However, three weeks ago I switched to a new handset (iPhone) where I installed the microsoft authenticator apps again and registered my device. However, while trying to log into my Sprintax account, I am supposed to input my TFA 6-digit passcode and unfortunately the codes that are being generated in the app are not being accepted at Sprintax anymore. I have contacted the IT department of my university (since I use university email for my Ph.D. work) and also the Sprintax team, but they are providing me the same generic reply. I need to fix this within the next two weeks. I hope you guys will resolve the issue soon.

Answer 1

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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