Cannot Access Paid Support under "New Support Request"

Question

Hello, I recently purchased an Azure support plan using my personal email (@Stuff .com), but I am having trouble accessing the support options. I have tried logging into my Azure account and navigating to the support page, but the support options are not working correctly (see error message below). I am also using a work account, but I used my personal account to pay for the service and am unable to access it.

I have also tried reaching out to Azure support through the online chat and phone options, but I have not been able to get through. I am very frustrated as I need to get in touch with Azure support for an urgent issue.

I would appreciate it if someone could assist me in accessing the support options that I have paid for.

Thank you in advance for your help.

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ERROR MESSAGE: Experiencing authentication issues
The portal is having issues getting an authentication token. The experience rendered may be degraded.

Additional information from the call to get a token:
Extension: Microsoft_Azure_Support
Resource: self
Details: "The logged in user is not authorized to fetch tokens for extension 'Microsoft_Azure_Support' because the user account is not a member of tenant '(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account."

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Answer 1

Hello, I still have not received support to resolve this matter. I have tried to cancel my subscription but now I am unable to see subscription even though I am getting billed for Support that I have paid for ($200 and counting). I have the transaction copies in my email but they are not appearing in my cost management overview.

Answer 2

Hello, I still have not received support to resolve this matter. I have tried to cancel my subscription but now I am unable to see subscription even though I am getting billed for Support that I have paid for ($200 and counting). I have the transaction copies in my email but they are not appearing in my cost management overview.

Answer 3

hello? Now I can cancel my subscription and my account doesn't show previous invoices for the service I paid for

Answer 4

It sounds like you are having issues accessing the Azure support options that you have paid for.

Here are some steps you can try to resolve the issue:

1. Ensure that you are using the correct Microsoft account to log into the Azure portal. The account that you used to purchase the Azure support plan should be used to log in.
2. Check if your work account is an external user in the tenant where the support plan was purchased. If not, you may need to have an administrator of the tenant add your work account as an external user.
3. If you continue to experience issues, try to log out of the Azure portal and log back in with a different Microsoft account to see if that resolves the issue.

If none of these steps resolve the issue, you can contact Azure support for further assistance. To do this, you can try the following options:

• Submit a support request through the Azure portal.
• Send an email to the Azure support team at azuresupport@microsoft.com.
• Contact Azure support via the Microsoft Developer Network (MSDN) forum.

I hope this helps!