Not receiving Microsoft Authenticator notifications on new phone

asked 2022-12-28T13:14:09.867+00:00
Nathan Buchan 1 Reputation point

Not receiving any Microsoft Authenticator notifications on my new phone, regardless of whatever other device I attempt to access university materials by. I did not consciously check the ‘back up’ option before wiping my old phone and giving it away, but since my account has transferred over to my new phone I don’t imagine this is the issue.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. answered 2022-12-28T13:27:35.577+00:00
    Dave Patrick 328.4K Reputation points Microsoft MVP

    You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
    https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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  2. answered 2022-12-28T13:37:11.547+00:00
    Walisson Dias 76 Reputation points

    Hi,

    Try this, hit the hamburger on the left and click on "backup this device". you may get a pop up to add a Personal Microsoft account click on ok. you dont actually have to add an account though. Just clicking on it will cause a notification permission request to pop up which you can grant. This way you can reenable push notifications.

    --If the reply is helpful, please Upvote and Accept as answer--

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