Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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Continually receiving a conditional access error (53003), how do I resolve this issue for good?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 39%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Mike Parker (INFOSYS LIMITED)
6
Reputation points Microsoft Vendor
I am trying to access an internal MSFT application (https://cs-bts.crm.dynamics.com/) and continually receive a conditional access error (53003).
This issue has been happening for 3 years across 3 different machines. In all cases the machines were reimaged. There seems to be an issue with this particular site not allowing me to login because it does not "trust" my location of login. Neither MSFTVPN, nor Global Protect allow me to log into the tool.
In the past there were two things that worked to mitigate this issue for me: 1) I used a local, remote machine (via RDC) to connect to a box that was located on the MSFT campus, this box no longer exists; 2) install and use "Full Tunnel VPN". Apparently "Full Tunnel VPN" successfully authenticated the login, and over time my machine became "trusted" (through browser cache) and I was able to access the site without VPN.
There is no one else on my team that is having this issue. It is my issue and my issue alone. I have attached the screenshot from my portal.azure page that displays the issue when I try to access the site.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 17%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
Givary-MSFT 32,986 Reputation points Microsoft Employee2022-12-30T04:44:23.613+00:00 @Mike Parker (INFOSYS LIMITED) Thank you for reaching out to us, as the issue is with the internal application, will connect with you offline to discuss this.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 81%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EY0%3C/text%3E%3C/svg%3E)
YaswanthKuntsamTATACONSULTANCYSERV-0225 0 Reputation points Microsoft Vendor2023-04-19T05:44:31.24+00:00 Hello @Givary-MSFT , I am also facing the same issue, can you help on this as well.
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