Error opening sharepoint files when Edge is default browser

Question

Error opening sharepoint files when Edge is default browser

Mike 36

A few users are experiencing a problem opening any sharepoint files - this suddenly started happening a couple of days ago with no changes made to the sharepoint admin settings. When opening any document in the browser, or in the app, a dialog box appears asking 'do you want to open filename.filetype from sharepoint.com' giving the options to 'report as unsafe', OK, and cancel. Clicking OK just means the same dialog box repeatedly re-appears until eventually you are given a blank tab in Edge with nothing else happening. This is only affecting a few of our staff.

Changing the default browser to Chrome resolves this and files open normally. We have had Edge as the default browser for several months now with no issue, it's the latest version and deleting history has no effect.

Xyza Xue_MSFT 30,176 Reputation points Microsoft External Staff

2022-12-30T02:19:53.2+00:00

Thank you for your question.
We are currently looking into this issue and will give you an update as soon as possible.
Thank you for your understanding and support.
Hopinthe-roflcopter 1 Reputation point

2023-01-05T14:16:27.987+00:00

Hi, I have 2 users with the same problem. They use edge and problem started about 3 weeks ago. Only in edge. Funny thing, when we use chrome, Edge takes over when trying to open the sharepoint file.

As of yet I have no solution.
Brian Jones 16 Reputation points

2023-01-05T18:18:23.77+00:00

I can confirm I have one user with the same issue, using Chrome doesn't appear to solve the issue as when I set it as default browser, upon telling it to open in word/excel, it changed to edge and gets the same dialogue as above. I have checked all default apps and they are correctly set.
Brian Jones 16 Reputation points

2023-01-05T18:29:01.07+00:00

I just uninstalled HP wolf and updated Office and Windows and this appears to have solved it
Mike 36 Reputation points

2023-01-06T09:26:27.71+00:00

Thanks BrianJonesJPD I think you've nailed it, that's resolved the issue on one device for me and we will test with other affected users

Accepted answer

3 additional answers

Your answer

Xyza Xue_MSFT 30,176 Reputation points Microsoft External Staff

2022-12-30T02:19:53.2+00:00

Thank you for your question.
We are currently looking into this issue and will give you an update as soon as possible.
Thank you for your understanding and support.
Hopinthe-roflcopter 1 Reputation point

2023-01-05T14:16:27.987+00:00

Hi, I have 2 users with the same problem. They use edge and problem started about 3 weeks ago. Only in edge. Funny thing, when we use chrome, Edge takes over when trying to open the sharepoint file.

As of yet I have no solution.
Brian Jones 16 Reputation points

2023-01-05T18:18:23.77+00:00

I can confirm I have one user with the same issue, using Chrome doesn't appear to solve the issue as when I set it as default browser, upon telling it to open in word/excel, it changed to edge and gets the same dialogue as above. I have checked all default apps and they are correctly set.
Brian Jones 16 Reputation points

2023-01-05T18:29:01.07+00:00

I just uninstalled HP wolf and updated Office and Windows and this appears to have solved it
Mike 36 Reputation points

2023-01-06T09:26:27.71+00:00

Thanks BrianJonesJPD I think you've nailed it, that's resolved the issue on one device for me and we will test with other affected users

Answer 1

Xyza Xue_MSFT 30,176 Microsoft External Staff

Hi @Mike ,
Maybe you can try the solution provided by BrianJonesJPD, maybe it will work for you too?
Solution: Uninstalled HP wolf and updated Office and Windows.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Mike 36 Reputation points

2023-01-06T09:27:41.557+00:00

Uninstalling HP Wolf security has also fixed this for me

Answer 2

Xyza Xue_MSFT 30,176 Microsoft External Staff

Hi @Mike ,
Since we can't reproduce your situation, we need to narrow down the problem and try some things.

Try to use your browser's InPrivate mode to see if the same error occurs.
You could create a new SharePoint file to check.
Check if the same issue occurs with other SharePoint site collections.
Can you let the user in question try to log in from another device and let me know the result?

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Mike 36 Reputation points

2022-12-30T09:00:03.29+00:00

Hi and thanks for the response.
This is definitely something specific to the devices - if I log into the same account on a different laptop the files open normally.
On the affected devices, using Inprivate mode does not resolve the problem, I still see the same dialog box repeatedly opening whether I select to open the file in the app or in the browser. This affects all word and excel files in any site collection.
I've confirmed that the default apps for .docx and .xlsx files are word and excel but when opening the files with Edge as the default browser, a new tab is opened in the browser with the dialog box asking if you want to open the file.
When Chrome is set as the default - a new tab is still opened in chrome but then the file will automatically download allowing for it to be opened in the appropriate app.
The same error occurs with new documents - I was able to create a new test document with no issue in the browser, but subsequent attempts to re-open it fail with the same error.
Xyza Xue_MSFT 30,176 Reputation points Microsoft External Staff

2022-12-30T09:13:42.71+00:00

Maybe you can try to uninstall Edge and reinstall it, will the problem be solved?
Xyza Xue_MSFT 30,176 Reputation points Microsoft External Staff

2023-01-03T02:25:53.667+00:00

Hi @Mike ,
Is there any progress on this thread? Please feel free to let me know.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Answer 3

Mike 36

Hi, I've reinstalled Edge on an affected device but the same error remains, any further advice would be much appreciated.

Answer 4

Hi @Mike ,

Uninstall and Reinstall Microsoft Edge,please refer to: https://www.wintips.org/uninstall-reinstall-microsoft-edge
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Try deleting cache and cookies in the new Microsoft Edge
Steps:Open Microsoft Edge, select Menu (3 dots icon on top right corner of the browser) > Settings > Privacy & services.
Under Clear browsing data, select Choose what to clear.
Select "Cached images and files" and "Cookies and other site data" check box and then select Clear.

Unfortunately, if none of these work, it is recommended that you temporarily use another browser or log in with another device. Thank you for your understanding.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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Error opening sharepoint files when Edge is default browser

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