Error opening sharepoint files when Edge is default browser

Mike 26 Reputation points
2022-12-29T12:07:25.61+00:00

A few users are experiencing a problem opening any sharepoint files - this suddenly started happening a couple of days ago with no changes made to the sharepoint admin settings. When opening any document in the browser, or in the app, a dialog box appears asking 'do you want to open filename.filetype from sharepoint.com' giving the options to 'report as unsafe', OK, and cancel. Clicking OK just means the same dialog box repeatedly re-appears until eventually you are given a blank tab in Edge with nothing else happening. This is only affecting a few of our staff.

Changing the default browser to Chrome resolves this and files open normally. We have had Edge as the default browser for several months now with no issue, it's the latest version and deleting history has no effect.

SharePoint
SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
6,002 questions
{count} votes

Accepted answer
  1. Haoyan Xue_MSFT 5,111 Reputation points Microsoft Employee
    2023-01-06T02:12:30.757+00:00

    Hi @Mike ,
    Maybe you can try the solution provided by BrianJonesJPD, maybe it will work for you too?
    Solution: Uninstalled HP wolf and updated Office and Windows.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".


3 additional answers

Sort by: Most helpful
  1. Haoyan Xue_MSFT 5,111 Reputation points Microsoft Employee
    2022-12-30T05:56:06.113+00:00

    Hi @Mike ,
    Since we can't reproduce your situation, we need to narrow down the problem and try some things.

    1. Try to use your browser's InPrivate mode to see if the same error occurs.
    2. You could create a new SharePoint file to check.
    3. Check if the same issue occurs with other SharePoint site collections.
    4. Can you let the user in question try to log in from another device and let me know the result?

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


  2. Mike 26 Reputation points
    2023-01-03T09:08:45.2+00:00

    Hi, I've reinstalled Edge on an affected device but the same error remains, any further advice would be much appreciated.

    No comments

  3. Haoyan Xue_MSFT 5,111 Reputation points Microsoft Employee
    2023-01-05T02:46:02.207+00:00

    Hi @Mike ,

    1. Uninstall and Reinstall Microsoft Edge,please refer to: https://www.wintips.org/uninstall-reinstall-microsoft-edge
      Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
    2. Try deleting cache and cookies in the new Microsoft Edge
      Steps:Open Microsoft Edge, select Menu (3 dots icon on top right corner of the browser) > Settings > Privacy & services.
      Under Clear browsing data, select Choose what to clear.
      Select "Cached images and files" and "Cookies and other site data" check box and then select Clear.

    Unfortunately, if none of these work, it is recommended that you temporarily use another browser or log in with another device. Thank you for your understanding.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    No comments